Vue Cinema London - Shepherd's bush Reviews Summary

Price

Pros:

• "At Vue cinema in W12 you get to watch the best films at a lower price than the cinema in Westfield."
• "The vue cinema is a great place to go for affordable entertainment."
• "The price are good."

Cons:

• "I used to go here because it was cheaper than Vue Westfield but now it costs practically the same price as Westfield which is outrageous given that this cinema is far from luxury."
• "It's pricey for what you get, spent £30+ on a movie experience for two."
• "Ok not the best they said drink snack and popcorn for 13.99 too expensive."
• "Prices of concessions, as with all cinemas, is ludicrous."
• "Vue is one of the superior cinema chains in London, although it's reflected in the price."
• "Very Cheap, not dark which and was dirty very upsetting."
• "Decent seats, but popcorns are stale and low quality - but still have to pay £12+ for their smallest combo with drinks."

Staff and Service

Pros:

• "Staff were pleasant and kind."
• "And the customer service at the front desk was exceptional - he had the time and there were no queues of waiting people."
• "The staff are amazing and really helpful."
• "Very good customer services - was having issues with my online cinema vouchers and the lady at the ice cream desk did her most to help me."
• "The staff were really friendly and helpful."
• "All in all staff were friendly and helped us with some great seats."
• "The worker there Adam who was the loveliest guy in this planet - absolutely amazing."

Cons:

• "Terrible staff member who took my order."
• "You'll be greeted a rude and arrogant man called Calum Apty."
• "The staff are still appalling, service is slow."
• "Manager carmello who was the rudest person on this earth - didn’t know how to talk to us."
• "Worse were a group of teenagers talking and messing about being disrespectful to viewers whilst in middle of film. No control at all."
• "The server was rude didn't seem to care point to popcorn on his side."
• "Bad customer service from staff"

Cleanliness and Maintenance

Pros:

• "Nice and quiet with some huge screens, the place was also very clean and tidy."
• "Friendly staff. Clean and tidy place."
• "The place is clean, toilets in the main corridor at the entrance, no queues and very relaxing."
• "The cinema looked overall clean, the seats were comfortable and there was enough space for the legs."
• "I enjoyed my experience. Venue was clean."
• "It's clean, staff are always friendly, never had an issue, what more do you need."
• "The Cinema complex is reasonably well maintained and is in a very central location."

Cons:

• "It’s a terrible place to watch a movie! A/C didn’t work, the manager promised to turn it on, but it never happened."
• "All the seats looked damaged with scratch or rip marks."
• "Theater is a joke. Dirty and poorly serviced."
• "The cinema room was full of food on the floor, on the seats, everywhere."
• "God awful experience and the seats and floor were dirty."
• "Unfortunately, the theater was pretty dirty."
• "The cinema looked dusty dirty and practical not been cleaned since whenever."

Facilities and Experience

Pros:

• "It’s such a cool place and a huge screen with an amazing sound system."
• "The screen was Sony 4K digital and was outstanding. The sound was absolutely phenomenal."
• "The screens are just as good, with fewer people about."
• "They're always showing the most up to date releases, and even their smaller screen offer a perfectly good viewing experience."
• "It's actually better than the westfield Vue. Seats are more comfortable, not as crowded."
• "Much less crowded than westfield, rooms are great and film selection is nice too."
• "Really nice modern cinema with big screens and good sound systems."

Cons:

• "They don't have too much going on for food options, so I'd not aim to eat here."
• "I WOULD GIVE THEM A ZERO IF I COULD!"
• "NEVER GOING THERE AGAIN."
• "There was a MOUSE running around below the screen before the film started!"
• "Shocked and upset this cinema has decided to show the movie 'the lady of heaven' as this movie is extremely offensive to the Muslim faith."
• "This place is dangerous, frequented by low class miscreants who will rob and attack you in the toilets"
• "Worst experience at a cinema, the venue did not appear clean and has deteriorated so much in such a shirt space of time."