Moss Bros Birmingham New Street Reviews Summary

Customer Service

Pros:

• "John Luke is a kind, professional, confident and passionate person, I highly recommend him."
• "John is a master of his craft, who puts care and attention to detail into everything he does."
• "We entered as strangers but left as friends, John is truly the best."
• "Couldn’t thank John enough for his help. Proper gentleman and his knowledge/experience was brilliant."
• "John - what a legend! Today I went to Moss Bros at New Street to find myself a suit and I was mightily impressed with the level of customer service."
• "John is an amazing man of his craft, no need to ask your size as he knows by just looking at you."
• "John, thank you thank you THANK YOU! You’re literally the only person who is capable of dressing my fiancé in a gorgeous 3 piece suit."

Cons:

• "I was the best man at a wedding which Moss Bros hire had supplied the suits for and Moss Bros supplied the wrong sized suits for that wedding."
• "I went in today to ask for some advice about hiring or purchasing suits for my wedding but instead I was belittled."
• "Their collection of suits aren't bad but if you want to get spoken down to come here!"
• "The man who served us, Ash, was very rude and unprofessional."
• "Service was horrible. We came in to get a suit and a sales assistant with a beard and long hair started to argue with me about the colour of the suit we wanted."
• "Painfully awful service. Customer service is non existent."
• "Shabby service, totally ignored for 15 minutes when i was looking at wedding suits ... I walked out... they have lost my custom now and forever more."

Professional Expertise

Pros:

• "John then spent lots of time speaking with Matt and finding out what the suit was for before recommending different styles and colours."
• "He really took his time with us, after weeks of panic shopping for a destination wedding John Luke sorted us out with an amazing suit in under hour."
• "Within minutes, he had me sized (by eye), understood what I was looking for."
• "Needed a tux last minute for next Saturday, I went in without an appointment and Anton was able to fit me out and get me everything I needed within 20 minutes."
• "You can let him do the work for you and I guarantee that you’ll be more than happy."
• "John pieced everything together for us and has done an outstanding job."
• "John is a star and a name I will never forget."

Cons:

• "I asked why he was being rude and his reply was bye, so we left and purchased a suit from a much better shop with a much better sales team."
• "The lady that I spoke with even though was knowledgeable, was rude and obnoxious."
• "Walked into this store Saturday with 2 of my family members to purchase a suit for my cousins wedding, upon entering the sales advisor with very long hair didn’t even acknowledge us, no greeting what so ever just stared at us!"
• "However, our risk did not pay off. Despite me checking a week before and on the day of collection, I was assured that all sizes were correct as measured."
• "We felt disappointed and disrespected."

Personalized Experience

Pros:

• "John is a really friendly guy who went above and beyond to even take time out to do a Windsor knot for my tie ready for the wedding."
• "The best retail service I've had in years."
• "Overwhelmingly pleased with the service today at the New Street store."
• "John was an absolute life saver today."
• "John is able to distinguish his customers as individuals and gives them a personalised shopping experience."
• "John co-ordinated the entire outfit, providing an unparalleled personal service."
• "John Luke actually has such a genuine passion for helping and made a truly memorable experience."

Cons:

• "Constructive criticism here - don't send the customer away leaving the security tag on their clothes."