Churchill's Fish & Chips Uxbridge Reviews Summary

Food Quality

Pros:

• "Superb fish and chips."
• "The fish Is always fresh, not overpowered by pastry and doesn't feel that greasy."
• "Best fish and chips. Always clean oil and that reflects in the taste."
• "Very tasty and crunchy fish and chips."
• "The food is incredible, the fish are cooked perfectly with the right about of batter and are not to try."
• "Fantastic food and the staff are great."
• "The fish was perfectly crispy on the outside and tender on the inside, while the chips were seasoned to perfection."

Cons:

• "The food is so over priced, like £12 for a chicken burger and fries."
• "I was left underwhelmed by the vegan fish as it looked and tasted like a soya 'chicken' fillet and did not mimic anything like fish."
• "Awful food. Overpriced, tiny portions and fish was greasy and half the size of any other fish and chip shops."
• "The food here is not as good as all the reviews make out, the portions are tiny and the fish was dry whilst the batter was oily."
• "Unfortunately on this occasion although the food (haddock and chips) looked well presented, it was dry and bland tasting."
• "The chips were very dry and floury and the batter not even slightly crispy."
• "Just had large haddock and chips from this place. It was awful!"

Customer Service

Pros:

• "Good service by attentive staff."
• "Staff very polite, smily and keeping us updated on delay on our food."
• "They were polite and friendly."
• "Staff were very pleasant, food was hot, very convenient separate entry and exit points and ample parking."
• "Team member who served me seemed to be friendly."
• "Staff are exceptional, very polite and friendly."
• "The staff are friendly and easy to talk to, the place is clean and bright."

Cons:

• "Called to complain to be told they cannot issue a click and collect refund over the phone."
• "Horrible staff, we have waited for our fish and chips over 40 minutes but they have forgotten about our order!"
• "The manager didn’t have the courtesy to come out and apologize."
• "I was served by two abnoxious men who didnt even ask if i wanted salt and vinegar."
• "Was disappointed in the customer service. Dave on the front til didn't acknowledge me or ask me what I would like."
• "Horrible staff, horrible attitude, clueless girl serving at the front."
• "Not one smile & he walked off while we was talking to him to take a phone call."

Value for Money

Pros:

• "It was incredible food and was very reasonably priced."
• "I enjoyed the clean and bright decor and found it fabulous value for money."
• "Good value."
• "The food was reasonably priced and portion was also very generous."
• "Happy to pay the price for a good traditional fish and chips."
• "Prices reasonable for London."
• "Great food, best chips from a chippy I've had in many a year!"

Cons:

• "4 adults and 4 kids £82 very expensive!!!"
• "£2.95 for a tub of mushy peas and £2.95 for a tub of curry sauce totally ruined my experience here."
• "Prices are stupidly high when ordering through just eat compared to their in store prices."
• "I expected much better, I paid £30 for scampi and chips and medium cod and chips, overall I was very dissatisfied and would not recommend this place, small portions bland food and seriously overpriced."
• "What a rip😐 paid over £30 for 2 fish n chips curry sauce n 2 drinks and the food was bland."
• "Not a cheap night out."
• "Like 45 plus quid for a family of 4."

Cleanliness

Pros:

• "It was clean inside and everywhere I was looking around."
• "The restaurant does not smell much like fried oil as other fish and chip places, just enough to make to crave."
• "Good parking facilities!! Clean car park and eating area outside. Inside also felt spotless."
• "Clean and tidy, nice decor too. I love the branded boxes!"
• "Clean toilets too."
• "Nice, bright, clean restaurant for eating in."
• "But the shop it's self was clean and the staff are lovely and polite."

Cons:

• "No cons mentioned regarding cleanliness."

Atmosphere

Pros:

• "The eat in diner looks so much better since the refurb."
• "Establishment is large with plenty tables and chairs for seating."
• "They have some fish n chips related jokes on the wall; it was amusing to whilst waiting for our food."
• "The restaurant has been done up nicely."

Cons:

• "Atmosphere: Pretty empty, not very lively."