Salford Royal Reviews Summary

Staff and Service Quality

Pros:

• "Every member of staff I have come in contact with have been fantastic, they really can't do enough for you."
• "Great staff all round from receptionists to consultants."
• "Every member of staff I have met over this period have always make me feel reassured, informed and supported."
• "LOVELY staff all around Janette was caring kind and always had time even though mad busy."
• "The care and the kindness of the staff were exceptional."
• "The staff team were extremely friendly and diverse."
• "Staff were attentive and polite from the moment I walked through the door."

Cons:

• "This service is hands down the worst."
• "No one is there to help you to find a building you have an appointment with and I spent 20 mins wondering around."
• "Nurses in ward b7 in the Irving building are shockingly rude. Make up their own rules as they go along and watched as they blatantly ignored a woman screaming for help."
• "The staff are not helpful, not caring."
• "Staff refusing prescribed pain medication, refusing change bedding, ignoring requests to speak with a doctor, refusing to check on injuries."
• "The staff there at the unit were so rude... They sound so rude whenever I asked for a pain medication."
• "The staff was extremely rude and refused to answer any questions I had for them!"

Cleanliness and Facilities

Pros:

• "A very efficient hospital with a modern and attractive building and grounds with good amenities inside, very clean and easy to navigate around."
• "Wards were very clean."
• "A spotlessly clean hospital."
• "The side ward I was in was immaculate and the staff were constantly disinfecting."
• "Cleanliness is 10/10."
• "The room and ward she stayed in was cleaned to an exceptional level and protocol for maintaining low infection rates very strictly adhered to which reassured us both of her safety."
• "The endoscopy unit is so clean too."

Cons:

• "Had to have an ECG, so, I'm lay there naked waist up and the door to the room is unlocked and people come and go through the door and curtain placed there! This is not okay!!"
• "After 2 minutes he was wheeled back in to A&E and the taxi driver told the receptionist that he could not take the man because he was 'covered in feces and urine'."
• "On my way out I visited the A&E toilets to find they were filthy."
• "Toilets on ground floor are used by people to drink and take drugs, it was dirty and needed a good clean."
• "The toilets are absolutely disgusting blood up the walls no loo paper."
• "Very disappointed… worst experience ever... also dirty and cleaners are coming to clear up the area… shame."
• "The a&e is always dirty, uncomfortable not nice, bad plan if a waiting area."

Accessibility and Convenience

Pros:

• "It is a very big hospital, and navigating your way can be quite challenging. Thanks to the sign posts they have everywhere; makes finding your way a breeze, very easy!"
• "Parking is fine, once you get used to it, first 30 minutes are free & then up to 3 hours is £2."
• "Ps easy parking and pick up on nearby road where you can park for an hour without a permit."
• "New hospital, well signposted to find your destination within hospital."
• "Has a Great Organisation and Reception with shops and lifts to help."
• "Everything was very quick and was in and out in 20 minutes."
• "I use area 6 every few months for blood checks I never have to wait more then 5 minutes usually in and out within minutes."

Cons:

• "Had the unfortunate issue of chest pains and went to A and E at Salford Royal (Hope) hospital- saw by triage fairly quickly and then sat in waiting area for over 3 hrs."
• "Waited in A&E for almost 6 hours to find out I had not even been triaged."
• "We waited 8mths for a phone review. It NEVER HAPPENED."
• "Terrible place to find your way around. It's so big with no clear signage."
• "It's a really good hospital. The consultants are amazing. However, getting into the hospital is awful. Cars queue from the main road, it's very slow."
• "Parking was also a nightmare. One car park completely full. The other a ten minute walk away which is not good with an elderly mother who can hardly walk."
• "Too long wait for my 8 years old son in emergency department."

Overall Experience

Pros:

• "After spending 2 nights in the Trauma unit after a road accident, I cannot speak highly enough of the job these people do."
• "Very lucky to have one of the top Five research hospitals in the country on my doorstep."
• "It's an absolutely fantastic hospital. Would always recommend it, as they have done nothing wrong with me and my family."
• "A true gentleman and excellent surgeon who saved my life at Salford Royal Foundation Trust."
• "The care I received was First Class I felt safe and cared for throughout the experience."
• "The hospital is clean and lovely."
• "The staff are all fantastic, caring, interested, professional, I cannot fault then on anything."

Cons:

• "Used to be a good hospital but has definitely deteriorated over the years."
• "Worst hospital ever!!!!"
• "This is one of the worst hospitals in the whole world."
• "Frankly rubbish. I went to A&E in JULY, they said 'we won't do anything today as its not urgent but we'll definitely do something in the next few weeks' well weeks have turned into months and now they've completely forgotten about it meaning I would have to start the whole process again."
• "Absolutely disgusting service no wonder you got a requires improvement."
• "Shocking. I would give zero stars. 13 weeks for appointment and in agony... They don't give a toss. Should be shut down."
• "AVOID SALFORD ROYAL AT ALL COSTS."