Ruchita Reviews Summary

Staff and Service

Pros:

• "Very welcoming staff. Good knowledge of the menu."
• "Really good food an friendly helpful staff."
• "The service was spot on."
• "Staff are very friendly and helpful."
• "Service was amazing quick to respond and helpful in every way they know how to treat you well💯"

Cons:

• "Shockingly rude staff, and quite dirty looking if that's not too unfair."
• "Very rude staff including the manager."
• "When I called to complain that my Tandoori was almost cold and that the compound chicken was pink in the middle, the manager implied I was lying."
• "Manager was very rude and swear at us."
• "They were very rude and ill mannered."

Food Quality

Pros:

• "The latest makeover and adjustments to the menu have given it a new lease of life and the high standard of food has not dropped."
• "The food was delicious, and what food I couldn't manage was packaged up for me to take home."
• "One of the best meals ever!"
• "The food was delicious and freshly prepared."
• "Food was amazing full of flavour even my fussy children ate everything on their plate 10/10 look forward to our next visit 😍"

Cons:

• "Chicken is rubber absolutely waist of hard earnings do AVOID AT ALL COSTS."
• "The quality was poor. We got equivalent to a microwave meal at takeaway prices."
• "Seemed like Indian food made by someone who had never eaten Indian food."
• "The curries tasted like they were watered down."
• "The food tasted horrible. Biriyani was nothing like biriyani nor it tasted like Pulao."

Value for Money

Pros:

• "Prices fairly reasonable too."
• "Food is lovely and price so good."
• "Ruchita was welcoming, unique and great value for money."
• "The food was excellent and reasonably priced."
• "The food is amazing. Definitely worth every penny."

Cons:

• "They've also shrunk all the sundries and charge double the price, bad value for money."
• "A small bottle of coke is £3, I could get a large glass of coke for almost the same price before."
• "Price way to steep for 4 tandoori Chicken strips dipped in a butter chicken sauce NOT IMPRESSED AT ALL."
• "What initially looks like a good £20 for two deal can easily turn into £35+ all because they refuse to tell you the exclusions and expect you to guess!"
• "The usual four bowl popadum 'chutneys' was charged extra."

Atmosphere and Location

Pros:

• "Pleasant ambience."
• "Lovely space out front to sit and drink/smoke/wait."
• "Inside a lovely restaurant which feels open and bright."
• "There’s also a fresh, calm, laid back atmosphere too."
• "Very cosy place, great atmosphere."

Cons:

• "The noise was brain numbing."
• "When we get in not only is it completely packed no one is observing social distancing."
• "The atmosphere is awful, because the owner is rude and intimidating to his staff."
• "A little sad to see the changes that bring additional noise back from the hard floor and makes more for the modern casual feel of many Restaurant Chains these days."
• "The £10 a head banquet deal is not what it seems at all!"

Delivery and Takeaway Service

Pros:

• "First time ordering, came right on time and was delicious, really well presented and good packaging."
• "Ordered last night and missed a naan bread off order... Rang up to pay for one and as a regular customer they threw it in for free."
• "Delivered on time, super hot and absolutely delicious."
• "Always deliver good food under the time stated."
• "Great food, great service and always delivers within time!"

Cons:

• "Tonight it took 1 hour and 12 mins and the food was virtually cold very disappointed with the service tonight 😒"
• "Food never been delivered and when we called, we been told that driver tried to call and knock on a door but no one answer which isn’t true."
• "Food arrived 5-10 mins later than they said."
• "Food arrived just before I was going to call, it was all there, but it was cold."
• "Worst experience with delivery i ever had."