Kayal Reviews Summary

Food Quality

Pros:

• "The food was incredible. Very authentic."
• "The food here tastes absolutely amazing and is served piping hot, as it should be."
• "I was overwhelmed with the flavour intensity of the chicken biryani and the fruity, tangy rice."
• "The calamari was to die for and the lamb curry was out of this world....."
• "Their Black pepper chicken curry and chicken biryani was too delicious."
• "The food was fresh, perfectly cooked delicious."
• "The food was undeniably delicious."

Cons:

• "The food does not seem like it is freshly made and it is definitely not authentic South Indian food anymore."
• "Very very bad taste."
• "Low quality and doesn’t taste authentic Indian flavor."
• "However, the food was just decent and it fell short of our expectations, except for their 'Appam,' which was exceptionally good."
• "Not a pure taste at all, waste of money, seems like non Indian bangali people running the place."
• "Recently their food quality has deteriorated."
• "The food feels a bit overpowering in coconut milk."

Service

Pros:

• "Service was excellent."
• "The staff are amazing, the food is absolutely gorgeous, and the whole atmosphere is brilliant."
• "The staff are pleasant, co-operative and very cordial."
• "Wonderful service when I called."
• "The waiter gave us helpful suggestions and we loved them!"
• "The staff's warm welcome and the impeccable cleanliness of the washroom were notable."
• "The service was perfect."

Cons:

• "Service was friendly but completely incompetent missing one of our parties starters."
• "Asked for water 12 times to the point where they had to start counting the amount they've had to ask."
• "The service was bit late which is quite common in such busy restaurants."
• "The service was really slow and we were kept waiting some considerable time before the soup arrived."
• "Service bit slow, may be due to lunch hour rush."
• "The problem is that the service can be very slow and miss things."
• "Was expecting a lot but service was rather disjointed."

Ambiance

Pros:

• "The whole atmosphere is brilliant."
• "Kayal has a warm and welcoming feel to it, with the restaurant well kept and clean at all times."
• "The restaurant itself is light and airy and nicely decorated."
• "The atmosphere is good and the staff are polite and friendly."
• "The atmosphere at the restaurant is serene."
• "The atmosphere felt very homely and welcoming and we really didn't want to leave!"
• "The ambiance of the restaurant was really nice and cosy. Loved the decor as well!!"

Cons:

• "No running water in the bathroom. (The motorbike is cool, though.)"
• "With no background music the atmosphere in the restaurant felt very solemn."
• "The only criticism is no children's menu."
• "It has nothing to do with Indian food.. very expensive and doesn’t worth it."
• "Ambiance was great but the food tastes very poor and expensive not worth for money."
• "If you complain that their food is bad they just bully you and falsely accuse you of being unpolite."
• "The food will be not spicy which is disappointing for the Indian of course."

Value

Pros:

• "We had the vegetarian Thalu and it was excellent value."
• "Great for both lunch or dinner. The dinner menus are great value."
• "Food prices are really reasonable and the lunch time menu is insane value for money."
• "The business lunches are AMAZING; not just great value, but genuinely really tasty."
• "Both extremely good subtle flavour, and at a very reasonable price."
• "Delicious food, very warm service and if you go for lunch during the week they do great deals."
• "Had a lunch there and very good price from the lunch menu."

Cons:

• "I couldn't help but notice that the prices were exceptionally high, even for basic tea snacks."
• "It was very busy when I arrived so it took a while to be seated."
• "The dish is very expensive. However, I felt it’s not worth for that money."
• "Bagged frozen like dishes sold as a la carte, tasty but overpriced, at least double of what should cost."
• "Was pretty expensive for an Indian restaurant, but, in my view, worth it because of how much better the taste is."
• "Over £50 for 2 mains, 2 rice sides (yeah, forced to buy separately) 1 bread, 2 draughts."
• "The party still paid over 200 pound for the meal and service which had to be argued about."