"Although we had a little wait when we first arrived, once seated, the waitress Sophia served us promptly, with a smile on her face and was very welcoming."
"Julie was our waitress and she did an amazing job. I have never felt so welcomed and cared about at any restaurant before."
"Sally was very helpful, friendly and attentive."
"Service outstanding, food full of flavour and a really comfortable atmosphere."
"Our server Jas was great."
"5 star service from our lovely waitress Freya, she was very attentive, nothing was too much trouble."
Cons:
"Food came out cold, waitress was very buggy and constantly over our shoulder."
"Service was extremely slow."
"Serving was slow even though the place didn't have many people in it."
"It took your staff an hour to get our starters out."
"Absolute shambles waiting times too long starter's missed out some of our party so people were eating at different times."
"Staff were combative without being outright rude."
"As for service, this was awful... The staff, all bar one older lady who seemed to be doing everything, seemed to just want to stand at the bar."
Food Quality
Pros:
"Food was excellent and we had loving and pleasant customer service from our waitress danni would recommend to anyone."
"If the food has improved this much I will give my local restaurants another chance."
"The food we had was very good as was the service."
"The food was quick to arrive and tasted great."
"Food was actually excellent, far better than we’ve had before."
"The food was delicious and the service was second to none."
"Food was delicious and hot!"
Cons:
"Avoid this like the plague. Absolute joke. Just sat down for lunch, only one lager available on draft and no wine in stock at all."
"Food was overpriced, bland and miserable."
"The supposedly medium-cooked sirloin steak was disappointing as it was over done."
"Awful food for which we paid too much."
"BBQ chicken was a bit dry and food expensive given portion sizes."
"The crudités that came with the kids' meal looked like they were last week's cucumber and peppers that had been left under a hot lamp."
"The menu has vastly decreased... The pizza I had was flavourless as was the mac n cheese that my partner had."
Atmosphere & Cleanliness
Pros:
"Great atmosphere and friendly staff!"
"In a nutshell, this was a great Frankie and Benny’s experience, I’ve noticed that they’ve refurbished this branch of Frankie and Benny’s and it looks quite stylish now."
"Staff seem to be fun and having a good time, overall a good atmosphere."
"The music gives the restaurant a warm atmosphere."
"Lovely evening meal at Frankie and Benny's Ashford. Veganuary adds some tasty new choices to a good range of vegan dishes."
"The atmosphere and general feel makes me think the sarcasm was meant as a dig."
"Wonderful late night service for a Sunday, on point waiting and food, lovely smile and conversation from Sally."