Casa Italian & Seafood Restaurant Reviews Summary

Staff and Service

Pros:

• "The staffs were ever so lovely and the atmosphere was very nice!"
• "The service was impeccable, such friendly and polite people."
• "The serving staff were super friendly, professional, and accommodating."
• "The staff was extremely personable and spent time chatting with us."
• "Our waiter, Naz, was very attentive and made us feel comfortable."
• "Our waiter Francesco was thoughtful, caring, and passionate."
• "The staff were fantastic, food amazing and fab atmosphere."
• "The staff were very friendly, attentive and accommodating for everything we needed."
• "The staff were prompt, polite and attentive."
• "The staff were very friendly and helpful."

Cons:

• "The waiter waiting on us was extremely arrogant, rude, unhelpful, and trying to sound intimidating."
• "The waiter was suddenly possessed by an erratic duck: He was just defensively quacking over us."
• "I was looking forward to going to casa as looked impressive from the outside. But the food failed to deliver on every count. The staff were pleasant."
• "The staff were pleasant but there were times when we wanted service like for extra drinks but nobody was around."
• "We were a bit early for a meal so we were told to wait which is completely fine with me, we were sat in the waiting area where everyone had a menu and drinks. We sat and waited for a bit thinking we would get served, we didn’t but we gave the benefit of the doubt that they might be busy or might serve us later, around 20 minutes passed bearing in mind the other couples got served and we still hadn’t been."

Food Quality

Pros:

• "I am a sucker for seafood so was thoroughly pleased with what I got!"
• "The food was on point and full of flavour."
• "The seafood stew, their signature dish, was very flavorful and filling."
• "The beef stroganoff had a deep flavor and was served in a nontraditional sauce."
• "The food was absolutely amazing, so carefully presented and delicious at the same time."
• "The food was amazing and we had a really lovely dinner."
• "Absolutely amazing food, you can tell that passion and pride goes into the food."
• "The food, service and ambience was quite simply fantastic."
• "The food is fresh and beautifully presented on the plate."

Cons:

• "The only very small criticism is the antipasti sharer needed more sun-dried tomatoes."
• "The starters were nice enough although the seafood was a bit overcooked."
• "With our mains we ordered cheesy garlic bread which was just 3 slices of not even toasted bread topped with cheese and cost nearly £6."
• "The crab ravioli was a bit dry but the sauce on top was delicious."
• "The pork steak was very dry and closer to Well-done."
• "Vegetarian risotto was disappointing - very bland, even with added salt and pepper."
• "The carbonara was an over salted disgrace with double cream."
• "The meat calzone wasn't baked through."
• "The food failed to deliver on every count."
• "As a restaurant that prides itself in authenticity and tradition, the first was the cream in the carbonara - something completely unheard of in Italy."

Ambiance and Decor

Pros:

• "A warm and friendly atmosphere that was most inviting upon entering."
• "Lovely decor, atmosphere, food, wine."
• "The place inside has a great atmosphere and is set up in a contemporary style."
• "Lovely elegantly decorated, beautiful lighting have to say I did like the table set up."
• "Felt at home the moment we walked in this evening."
• "Very good food in a pleasant atmosphere."
• "New Italian restaurant in town. And how to say, the service is exceptional!"
• "Looks beautiful but staff weren't at all welcoming."
• "Fresh ingredients. Warm welcome and beautiful decor."
• "Amazing food in a beautiful restaurant."

Cons:

• "Only, no so positive is that the music is too high, then the people talk louder and is not easy."
• "We were also seated on a table near the door which was draughty despite there being lots of empty tables around."
• "The only thing I could critique was a lack of vegetarian/vegan options."
• "The dish my wife contained chilli we made it quite clear to the waiter that didn't want it with the chillies. He assured us her that would have the removed. Sadly this didn't happen."
• "Gordon Ramsay needs to come rescue this business. There were empty tables, not surprised judging by the way the manager handled our dissatisfaction."

Price and Value

Pros:

• "Worked out about £30 per head for us reasonable prices for the quality would definitely come back!"
• "The food was brilliant and the service was superb."
• "The food was delicious and we had a really lovely dinner at Casa Italian."
• "We really enjoyed both main dishes they are the highlights."
• "Service, food, and wine are excellent."
• "I would definitely go again, the staff friendly knew the menu well."
• "The pre-6pm deal for a starter and main for £19.95 is great value."

Cons:

• "It was quite expensive and is flirting as a higher-end restaurant with attentive service and pleasant decor."
• "At this price point they should be getting most or all of the 4 covers the steak they asked for."
• "However food was a little pricey and as a younger couple we felt as though attention from service was directed more towards more affluent tables and were a little neglected."
• "An Italian restaurant that does not sell pizza... Despite advertising a large range of Pizza on the voucher we bought."
• "We didn't buy antipasti because they force to buy a minimum of two portions, you can't just buy one."