Positano Reviews Summary

Food Quality

Pros:

• "The food was excellent and very reasonably priced."
• "The food is amazing and the service is exceptional - the staff are so attentive and polite."
• "Great value for money considering this is authentic Italian food."
• "The pasta napolotana...mind blowing, it's a tomato sauce with beef cooked over 6 hrs, just the best pasta I have ever had."
• "It was the best pizza I have eaten outside of Naples!"
• "Every dish I tried was bursting with authentic Italian flavors that transported me straight to Italy."
• "The food was just incredible and at a reasonable price."

Cons:

• "Absolutely disappointing, we drove all the way from Hook to Guildford to enjoy Italian food based on people’s review."
• "The genovese for £17 plus service made it close £20. A very expensive pasta dish that was neither filling nor flavourful."
• "The starter was bland and not nice."
• "Paid £50 for food I could of made better at home for a fraction of the price."
• "Her chicken was not up to its usual delicious standard and that part of it was sinewy."
• "I found the pasta dishes quite bland and flavourless."
• "The seafood pasta, which had 1 prawn, 1 mussel and 2 cockles and was very dry."

Service

Pros:

• "We went there recently to celebrate our wedding anniversary five years later and still the same professional, friendly staff, amazing food and fantastic atmosphere."
• "Staff were great, very welcoming and knowledgeable."
• "The staff were amazing and kind."
• "Staff were fabulous very welcoming nothing too much trouble and obviously enjoying being back."
• "The waiters were professional yet friendly and very welcoming and accommodating."
• "The staff here are both professional and friendly."
• "The staff were attentive and provided a fantastic service."

Cons:

• "One of our Meatball starters had to be sent back to be reheated, served almost cold."
• "Felt rushed and unwelcome, was in and out in 15 mins."
• "We did notice that there was a lot of loud sounds going on above us such as banging and plates being dropped perhaps?"
• "Suddenly the restaurant owner/ manager appeared, approached my sister and in a threatening manner shouted at my sister that he would remember her face, not to return to the restaurant again and that we were no longer welcome to eat at his establishment."
• "We felt it a tad like our group was too big for them so we had to ask for drinks etc."
• "Didn’t know if it was polite to ask them to speed up a little bit (I’ve been waiting for about 20mins for the main course and have long finished the starter)."
• "Never again."

Atmosphere

Pros:

• "The whole atmosphere made us feel like home."
• "The atmosphere outside was amazing - people walking past, the trees blowing in the wind."
• "The atmosphere is so romantic and just beautiful."
• "Upstairs in the wood panelled room, gave a snug, cosy and romantic atmosphere."
• "The atmosphere is great (including music), old Victorian building with exposed dark wood beams."
• "With Italian music playing softly in the background, it’s a great ambience."
• "The atmosphere was amazing, the waiters jostling around, full of personality."

Cons:

• "The only weak point for me was the steep stairs up to the ladies' toilet."
• "The steps up to the ladies' toilet are narrow and steep."
• "Just perhaps a little small, for its own popularity."
• "Also not much space between the tables in the front area."
• "Restaurant in a Tudor building which looked nice however it was quite cramped with low ceilings, steep stairs and limited space in the different dining areas - a nice atmosphere but a little claustrophobic."
• "It’s totally inappropriate for babies/small toddlers - no high chairs, narrow steep staircases direct from street so difficult to get a pram in, & no baby change facilities."
• "My only gripe would be the smell of damp/mould which smacked me in the face when we walked in."