Mercedes of Bury St. Edmunds Reviews Summary

Customer Service

Pros:

• "I had an outstanding experience with Richard Goodsman, the salesman at Mercedes of Bury St. Edmunds."
• "A lovely showroom and lovely salesmen, very helpful."
• "Very pleased with the sales experience provided and Kieran has been amazing since the start."
• "My 12v battery completely died on Saturday morning, rung bury st edmunds brand soon as they opened & they were amazing!"
• "What a great service. Called about my car and I think his name is Aston was so helpful."
• "Just wanted to say a huge thank you to Mercedes in Bury but in particular a big thank you to Daniela."
• "An absolute fantastic experience! From the beginning to the end, the handling of my maintenance was on point and very professional."
• "Excellent dealings with the service dept. I have a strange issue that could potentially be expensive to correct."

Cons:

• "Spoke to receptionist and explained my issue and was asked to bring my car in the following day, finish work early and took the car in and was greeted by receptionist eating crips having a chat with her friend!"
• "Overall a very disappointing level of service."
• "Service level was average."
• "I serviced my car yesterday in Bury st edmunds and paid £20 for the lounge and man it was terrible."
• "Got my car serviced yesterday. Efficiently done. I especially liked video report of the car."
• "Vehicle went in for warranty work over a year ago and was told that no faults were found, the faults continued and the vehicle went back in countless times."
• "Extremely disappointed with the service following my repair visit."
• "ANOTHER company that wants a cashless society, I was trying to buy a car with cash but i was rudely stopped by the inconsiderate salesman that called me a dimwit."

Facilities and Amenities

Pros:

• "Quick drop off using Drop & Go machine placed conveniently at front of reception."
• "Excellent service. They fitted my car in at the last moment before my MOT was due despite current rush of demand."
• "The showroom experience is what you'd expect from MB, so zero issues."
• "Thank you to Mercedes of Bury St Edmunds for another pleasant and smooth annual service and MoT experience."

Cons:

• "I serviced my car yesterday in Bury st edmunds and paid £20 for the lounge and man it was terrible went to make coffee at vending machine and inside of the machine was dirty."
• "Couldn’t park anywhere when I arrived, had to park on the road, car was booked in for 1.30pm service dept said hour and a half to two hours, they dropped me into Bury."
• "Went to have a look at the used cars and was very disappointed to find that Mercedes (even 3 years old) don't have DAB and other features as standard."

Communication and Follow-up

Pros:

• "Richard took us for a test drive, recommended a perfect Mercedes model. He kept us well-informed through email and phone communication throughout the process."
• "The team at Mercedes of Bury St. Edmunds are friendly and professional. They were communicating with me throughout the process of the service via their online interactive services."

Cons:

• "I came away and tried to phone numerous times to see if someone else could help and either the phone rang so long it rang off or I was told everyone was busy with customers."
• "I was promised phone calls that never materialised ahead of the service, anyone I spoke to on the phone seemed disinterested and unwilling to help."
• "Phoned three times today asking to speak to the service department. Each time I spoke to a lady on reception who explained they are busy and will call you back."