Address: Filby Rd, Thrigby, Great Yarmouth NR29 3DR, United Kingdom
Phone: +441493369477
Rating: 4.7
based on 619 reviews.
Animal Enclosures
Pros:
"Enclosures were clean and animals seemed content and happy."
"You can get up close with the animals because of the design of the spacious enclosures and the trail walk ways."
"The enclosures for the leopards, tigers & monkeys are cleverly designed where you can get very close without disturbing them."
"The enclosures are well thought through and the aerial walkways give a very different perspective to observing the animals."
"Each of the animals are in very spacious enclosures showing that their welfare is well maintained."
"The enclosures are fantastic and have walkways through or over the enclosure so you can get up close to the animals."
"Best I've been to for getting up close to the animals, wooden walkways through most of the enclosures so you can get really good views of the animals."
Cons:
"Some parts look a little tired (bridges over pond walk) but you can see the investments being made for improvements."
"Gibbons especially, the enclosures are tall-ish, but not big in diameter."
"The enclosures did seem a little small and a bit outdated."
"Enclosures looked like they would fall apart in a strong breeze. They were also extremely small and desperately in need of updating."
"I felt sad that a lot of birds were kept in enclosures without much height or span."
"The huge Python is amazing but is in a very small enclosure."
"The leopard’s enclosures were definitely too small and the monkeys also."
Staff and Service
Pros:
"Informative and friendly staff. Great to get close up with the animals."
"The staff all seemed happy and friendly especially the ladies who fed the animals in the afternoon, always fun to watch and informative for the children."
"Staff were full of information and so friendly."
"At feeding times the staff are very lovely and informative."
"Staff willing to spend time talking about the animals, hearing the passion they have was lovely."
"The staff were excellent, knowledgeable and friendly, talked us through the feeding process, the names of the animals, and answered every question asked."
"The staff on the gate are lovely and friendly."
Cons:
"Also experienced a very rude lady called Kerry in the cafe who had zero customer service skills and shouted at me in front of my 4&5 year old children."
"The only down point was the onsite restaurant, having a Vegan in our family we ordered a vegan sausage roll for the serving lady to use the same tongs on both meat pasties and vegan sausage rolls."
Value for Money
Pros:
"Entry prices are reasonable compared to other places."
"For £60 for a family of four to get in, it was absolutely worth while."
"Would highly recommend. Price for a family of four was 50 pounds."
"Superb value for £15.50!"
"Very reasonable entry price, lots of animals to see and very pretty grounds."
"A good family day out for the price."
"All very reasonably priced. Ample car parking too."
Cons:
"I think it's a little pricey at £14.50 adult, £10.50 child 4-14."
"Quite expensive for a family of 5 but did see lots of locals with vouchers for money off ticket prices."
"Very overpriced food and drinks facilities with 'dishwater style coffee and flavourless hot chocolate being served up to you let's place down."
"Very expensive entrance fees also very expensive to buy food and drink."
"Didn't seem to be as many animals as last year, which is disappointing at £17.95 per person."
"For the cost it does seem a bit expensive."
"Ice creams are sold here, quite expensive though."
Facilities and Accessibility
Pros:
"They have plenty of picnic tables to eat at or a field to sit down."
"Very well laid out with excellent accessibility for our daughter's power chair."
"Gift shop is reasonably priced also."
"The loos here are clean and tidy and plenty of them."
"Great access for wheelchairs, including high level walkways over some of the enclosures so you are part of the experience."
"The park was clean and well maintained with good facilities including ample parking, toilets and cafe."
"Good cafe and clean toilet facilities."
Cons:
"Several of the hand sanitizers were empty and most of the windows were too dirty to see through."
"Some of the tree top walkways (tiger enclosure) didn't feel that sturdy and you have to walk in a single file."
"Not all areas were suitable for wheelchair users."
"Disabled parking is very tight, almost as if allocation of them was an afterthought."
"It was a bit of a drawback that the raised walkways were still too steep in places for my wife's mobility scooter and it did skid several times and shook her up somewhat."
"I wouldn't say the whole place was 100% Disabled friendly and you could see some people struggling at times."
"The only down point was the onsite restaurant, having a Vegan in our family we ordered a vegan sausage roll for the serving lady to use the same tongs on both meat pasties and vegan sausage rolls."
Animal Welfare
Pros:
"Getting up and close to the tigers and leopards was awesome for the children!!! We were actually inches away!"
"The grounds are beautiful and all the animals seem happy and well looked after."
"Lovely grounds and gardens, animals all seem happy and well cared for."
"All the animals seem well looked after and the grounds seem to be maintained."
"All animals were very active."
"The animals all looked really well looked after, happy and content."
"They really care for the animals and are a long long way from the old keep animals in captivity zoos of yesteryear."
Cons:
"Animals looked miserable and the whole place had a terrible atmosphere. Awful"
"All large animals looked distressed. Big cats pacing back and forth in their enclosures. Monkeys looked depressed."
"Only concern was the very stressed out leopards-pacing up and down looking very anxious."
"Found lots of the enclosures quite depressing as they're so small and lacking much enrichment."
"My biggest concern was the leopards where pacing up and down clearly stressed."
"One Amur Leopard was pacing in same spot all afternoon, perhaps under stimulated."
"Good for a couple of hours out for the family, found it very small so felt a bit sorry for the animals especially the leopards."