Address: Red Rd, Berrow, Burnham-on-Sea TA8 2RW, United Kingdom
Phone: +441278751628
Rating: 3.9
based on 404 reviews.
Animal Encounters
Pros:
"It's a great place for hands on, anything from snakes to fluffy bunnies."
"You can handle the small animals and reptiles, and they even have a walk-through wallaby enclosure where you can feed and stroke them!"
"Great hands on experience for kids and adults to hold/touch various animals."
"Animals enclosures are kept clean, animals seem in good condition, and all seem friendly, for children to pet/feed."
"The animals are amazing and friendly."
"Especially enjoyed handling rabbits & guinea pigs, feeding goats and seeing the cute raccoon dogs."
"We got to interact with the animals and the staff allowed us to handle the rats, rabbits and walk the ferrets which were very cuddly!"
Cons:
"For the price, I was not impressed. Half the animal cages and outside spaces were empty, the rides for the kids seem to have disappeared or become unusable over the years."
"Very expensive for what it is, highlight of the place was the wallaby walk, staff were friendly enough, was just silly amount of money for something that will take less than an hour."
"There were no exotic animals mainly farm animals, was still under construction at the time of our visit."
"You can feed certain animals, but can't feed most as they have special dietary needs."
"Some animals are kept in tiny cages."
"A few of the set ups for the reptiles and small animals were not adequate e.g. bearded dragons are being kept together and rabbits in glass enclosures."
"Animals locked in cages which were clearly not suitable for long periods of time."
Staff and Service
Pros:
"Staff were friendly enough cant knock that but I wouldn't come again."
"Staff in the animal handling area were friendly and knowledgeable and were on hand to answer questions and give advice."
"Staff are very friendly and helpful."
"The staff in the shop are very friendly and helpful too."
"Staff friendly and good with animals."
"Staff friendly, helpful and knowledge about animals."
"The staff are very polite and enthusiastic."
Cons:
"Staff did not even have proper uniforms on."
"Most of the staff were clueless, running around doing nothing."
"Staff so unfriendly."
"Staff didn’t have care for the animals when handling."
"No staff so ordering food took so long. Messy. Dirty as no staff to clean dinner hall etc."
"Staff looked disorganised and there didn't appear to be anywhere behind the counter that looked remotely hygienic to prepare food."
"The man who spoke to us about the animals had not an ounce of interest about him."
Facilities and Cleanliness
Pros:
"All areas were spotless with the staff continually clearing the animal enclosures / pens."
"The park was clean and staff were extremely friendly."
"Good safety measures put into place for CV-19."
"Indoor play area well maintained."
"The indoor soft play area was very clean and tidy and plenty of seating area for parents to keep an eye on their children while having a cuppa or a bite to eat."
"Toilets were always being cleaned."
"Also lots of hand washing facilities which we liked!"
Cons:
"Grass uncut so no real paths."
"The play barn is a bit tired, and on our visit was very understaffed with most of the arcade games out of order."
"The 'arcade' is nearly all out of order."
"Cafe is terribly poor. One little coffee machine with only dairy milk and chips and sausages only for food."
"No soap in any of the hand dispensers."
"The whole place looked unfinished and was extremely poorly kept."
"The handwashing stations were minimal, I could see none in the petting shed."
Value for Money
Pros:
"Great day out. People seem to complain about prices but given the size of it, animals, animal care, paying staff, maintaining everything £12 is very reasonable."
"Considering what is on offer, the admission prices are more than fair."
"We spent the whole day here and found it great value for money."
"For the price of admission it's a bargain really - lots to see and do."
"Cheap enough to not matter. All rides and play areas are free."
"Very reasonable ticket price."
"£14 entry fee is worth it since it obviously goes on the upkeep and welfare of the animals."
Cons:
"The food and entry costs were very overpriced."
"Very over priced!"
"Expensive and very basic food."
"Absolutely shocking, the place looks run down... an absolute rip off, no idea where the money is going."
"What a waste of time and money paid over £60 for family of 5 and only stayed just over an hour disgustedly dirty."
"Food and drinks are very expensive."
"It's an expensive day over 100 for two adults three kids with entrance fee 70.00 animal feed 4.00 and food and drink 22."