London Stansted Airport Meet & Greet Reviews Summary

Customer Service

Pros:

• "Staff polite, car looked after, easy to find, easy access to airport."
• "Member of staff kindly pointed correct bay to drop my car off. Then indicated where to check in. Very easy check in process."
• "The staff inside office was friendly."
• "The staff were very friendly told us where to collect the car from and was a stress free process."
• "Everyone I spoke to were were brilliant and a special thank you for the man in high viz to got me up and running."
• "The customer service was very helpful and the whole process was very efficient."
• "Excellent service highly recommended A+++++. Honestly very helpful and friendly staff."

Cons:

• "The staff are disorganised rude and passive aggressive when you happen to challenge them on anything regarding their service."
• "Very RUDE, CHEAT, UNRELIABLE, UNTRUSTWORTHY and ARROGANT staff."
• "There was no staff in the car park to help and when I did an online complaint they ignored me and didn't reply."
• "Very very rude response to my emails followed this also."
• "Speaking to somebody is impossible as there is no phone where a person actually speaks to you."
• "Awful customer service and site team who appear to be friendly and courteous but just want you out of car park."
• "No respect for people using your services."

Service Efficiency

Pros:

• "Good value for money and a stress free start to any holiday."
• "Would recommend."
• "Used this carpark for 10 days. Quick and easy drop off once the attendant realised we were there and stopped looking at his phone."
• "Collection very straight forward."
• "The pick up points are spacious and clearly numbered to make collections and drop offs easy."
• "Within 10 minutes we were in the building."
• "Didn't take us 10 minutes and we were on the way home."

Cons:

• "Ridiculous charge and time restriction."
• "Very poor service- we paid 90 pounds for 2 weeks and they drained up our petrol completely!"
• "We could have got the bus from the car park quicker."
• "DO NOT USE THIS SERVICE."
• "An actual joke - you pay extra for this service but you end up spending over 20 mins queuing to drop off and again to pick up your keys."
• "It's almost 3 in the morning and my car isn't here. I had arranged the time over 2 weeks ago."
• "The frustration after dropping of never ended."

Car Safety & Handling

Pros:

• "Excellent! Very easy to use, drive straight to drop off point, drop keys in the reception and you are directly outside the airport."
• "I did not have any problems at all, my car was well look after, no scratches or any use of it."
• "We took pictures of fuel and other stuff before and the car was exactly the same upon coming back."
• "Left keys with them, made a note of the mileage when I dropped the car off. It travelled less than 0.1 mile to its final parking spot."
• "On our return the car was ready, waiting for us in the carpark."
• "I got my car parked right next to meet and greet reception. Very happy thank you very much."
• "I so grateful for the extra care they gave me."

Cons:

• "They drove my car around for 9 miles! I reset my car clock so i could see if the car had been driven around and 9 miles is a lot."
• "Absolutely disgusting, Left my car for a week and when I backed my car was in different place which is fine but one of my tyre get flat which didn't happen since 2016."
• "The car had a number of new scratches which looked like bunches of keys rubbed against it and car doors or cases hitting it."
• "Returned with chips and scratches and alloy wheels that look like they've done a rally stage."
• "Scam company, they don't have any car park, absolutely Don't leave the car with them, 1000 damage and they said they are not liable to the car damages."
• "Both have damage to the rear bumpers where they have been backed into things."
• "My car was strategically parked directly in front of the Exit by Meet and Greet, immediately after leaving the Exit I noticed the tyre was flat and then on closer inspection i had a smashed rear light and bumper."