NCP Manchester Flightpath Reviews Summary

Service Quality

Pros:

• "An absolutely fantastic service, will us again and will always recommend to friends and family."
• "Superb service, took us straight to the airport when we arrived and were waiting outside the airport for us as we arrived back home."
• "We experienced a genuinely professional service from start to end."
• "Very hospitable & efficient fully recommended."
• "The staff were great! Even after my flight and luggage were delayed, they sent a shuttle car straight away to collect me from the airport."
• "The staff were courteous and professional and the driver that took us to the airport was fantastic."
• "Friendly, polite and helpful staff on the ground - kudos to them!"

Cons:

• "When I complained about the service I was told, this is a courtesy service, if you don’t like it get a taxi!!!! Rude!!"
• "The officer was looking 30 mins for my car keys. They could not find it as well as my reg or surname in the system!"
• "Poor service. We couldn't get through when we landed, we called over 10 times."
• "Waited over half an hour for bus to collect us on return, got to car it had been driven for 3 miles and had mud in foot well and up sides so wasn't kept at the car park."
• "Disappointing service. Vans used are battered."
• "We waited for an hour and half to be collected whilst stood in the rain."
• "Awful pick up service. It took them 30 min and 2 phone calls to pick us up."

Staff and Customer Service

Pros:

• "The staff were sound even though we were liverpool supporters traveling to Talouse we had a bit of friendly banter with the Manchester lads."
• "Very friendly & helpful."
• "Staff were beyond helpful and friendly."
• "All of the staff that I have dealt with have been amazing."
• "Staff are always friendly, helpful and polite."
• "All staff were very polite, friendly and very helpful."
• "Drivers were very friendly and helpful."

Cons:

• "The staff were unprofessional they used mobile phones whilst taking me to the airport and were abusive about a member of my group on our way to the airport in the shuttle."
• "The large guy in charge is totally incompetent and should not be in charge of a whelk stall. He has a very aggressive and unfriendly manner."
• "I was a bit intimidated by the two women on the desk though... they made me feel like a right nuisance!! Barking questions at me..."
• "The customer service skills of the lady we checked in with left something to be desired."
• "When questioned, the driver was rude about it and said 'it's not my fault. You can complain to the management if you want'."
• "Driver drove like a maniac and looked like he was on something."
• "An otherwise excellent service let down by one individual at the end of our holiday."

Security and Parking

Pros:

• "The parking was completely secure and we were taken to the airport in a van as soon as we arrived."
• "The car park does appear to be very secure, with high fences all round, and staff on-site."
• "In terms of security, the parking is fenced up with staff on site."
• "Very secure car park with staff present in the car park 24/7."
• "This car park is very secure, it is manned and above all else YOU PARK YOUR OWN CAR AND KEEP YOUR KEYS!"
• "The car park was well lit and the automatic gates opened as soon as I pulled up."
• "Secure car park at low price. Highly recommended."

Cons:

• "I noticed that there was damage to the rear bumper."
• "They broke/dislocated my gear know on my new Lexus."
• "When I got into the car I checked the odometer and found that the car had done 4 miles whilst we were away."
• "Waited over half an hour for bus to collect us on return, got to car it had been driven for 3 miles and had mud in foot well and up sides so wasn't kept at the car park."
• "It's completely out of order that we had to wait 45 minutes in the freezing cold especially with a 3 month old baby, no matter how busy you are is not an excuse."
• "Poor experience, I don't expect to return my vehicle and parts be removed."
• "Had a bad experience, when I returned from the trip I had to wait at the airport for 20 minutes to get transport, then 30 minutes in the parking lot because they couldn't find my car...it was very cold and I had to wait outside..."

Value and Convenience

Pros:

• "We only paid £32.50 for 5 days."
• "Self park so keep your keys. On demand shuttle service taking you from car to terminal and waiting for us on arrival."
• "If you use the google maps link in the booking email, you can copy & paste the coordinates into such as google WAZE free sat nav and it simply takes you right to the gate."
• "Would definitely recommend this car park, the best price around Manchester airport."
• "We Booked direct with them its much cheaper than going through a third party."
• "It was reasonably priced, easy to book and you keep your keys."
• "Price is very good for the service we received, will definitely be using again."

Cons:

• "Do not use this service. Pay £5 more at airport and get a better experience."
• "Just returned from 3 weeks away, called to extend my car parking and asked the cheapest way to do this... Got back and was charged top price and was told I could have booked online for cheaper."
• "Its a bit further out from the airport than id like it to be."
• "Expensive (but all airport parking is extortionate, so not outside the norm)."
• "Despite calling them to ask if there would be an issue with having a bike box and being told it's fine they demanded an extra £20 to use the shuttle to the airport and the same on the way back."
• "Beware if you have a small transit type van/VW T6/Vivaro etc (that fits in same size space as a car), in their small print they sting you an extra £20!!"
• "We paid £55 for a 1 week stay."