London Stansted Airport JetParks Reviews Summary

Bus Service

Pros:

• "Buses to and from the airport were speedy and arrived after only a short wait."
• "Connection to the airport every 10 to 15 minutes."
• "Buses come every 10 to 15 minutes."
• "Good shuttle frequency - waited 2 minutes both ways."
• "Within 10 minutes, a white terminal bus arrived and we were in airport within 15 minutes."
• "Bus arrived within 5 minutes."
• "Caught a bus just in time each way."

Cons:

• "We waited for an hour for a bus to pick us up. Suppose to be every 15 minutes."
• "However on the way back (early hours of Sun morning) we waited about 45 mins in the cold for a Long stay bus."
• "Waited 30 mins for the bus... not 15 mins as advertised."
• "Ridiculous wait for the bus to the airport. Definitely not every 15 minutes."
• "The buses are infrequent and therefore overcrowded."
• "Waited nearly an hour for but to airport, nearly missing my flight because of it, and OVER and hour for the bus back."
• "Bus arrived after 50 minutes, where they advertise one every 15 minutes."

Customer Service

Pros:

• "Drivers on both trips very helpful. The driver on the return journey was brilliant with a good sense of humour!"
• "Very understanding customer service. Thank you for clearing my parking overstay charge."
• "Don Kippax, thank you so much for your patience with me."
• "Bus drivers were polite and friendly no issues finding a car parking space."
• "Professional drivers doing all they can to help."
• "Very friendly staff."
• "Massive thanks, honest kind customer service. Will be coming back and recommending."

Cons:

• "Help points in bus stops do not work at all."
• "Terrible, stressful experience... There is no phone number to call and no assistance."
• "This is the most disgusting service I have ever experienced for airport parking. I will never use Jetparks again."
• "Tried to phone jetparks lol complete joke haven't even got a contact number."
• "Awful service, please do not trust the website when it says 24/7 access. There is no phone line available over weekends."
• "There is no way to contact Jetparks by phone."
• "Terrible service, unmanned and noone to call or seek help from."

Parking Facility

Pros:

• "Nothing special about the car park, spaces are small like in any other car park these days."
• "Loads of space to park."
• "Plenty of spaces, we managed to get a corner space which was slightly wider."
• "Self park car park. I always book online in advance to get the best price possible."
• "Easy parking service, not too expensive either, transfer to airport every 15min, so take your timing right."
• "One of the standout features of the Stansted Airport JetParks experience is its reasonable pricing."
• "Convenient car park for long stays."

Cons:

• "No info upon arrival at parking. We and a dozen others waited at 2 different bus stops for over 30 min."
• "I always have issues with prebooking the parking when trying to leave."
• "Barriers to get in and out don't work on auto."
• "Exiting the car park was a nightmare. Waited at least half an hour for the bus back to the car."
• "I left my car at Jetpark for 4 nights to find rodents had chewed the car's wiring loom."
• "Arrived at jet parks machine wouldn’t take my scan from my phone."
• "The most ever rip off for parking in the country £9 per hour."