Luton Meet And Greet Parking Reviews Summary

Customer Service

Pros:

• "The welcome was smooth and easy and they helped direct us which was to head which at 3am in the morning was welcomed."
• "I am very impressed with this company and Zeelani because within a short period of time he managed to get me a driver which meant I wasn’t kept waiting."
• "Blue Circle parking meet and great was great. We had to change our times and they did this efficiently over the phone."
• "The 'person who just takes the calls' did was apologetic and did call back as promised to ensure we weren't waiting in the colder weather."
• "Efficient service would definitely recommend - friendly helpful staff and more to the point there was no hassle just a nice smile our car waiting for us."
• "I was greeted by friendly staff (who even offered me a tissue when I spilt my coffee) and they had great banter."
• "Exceptional service provided by the Blue Circle Parking team at Luton, with particular thanks to Zee & Hamid."

Cons:

• "Some random guy at a desk took the keys, and when we returned, the car was not there."
• "1 hr 30 min wait for car."
• "They have no customer service and don't give a dam."
• "Terrible customer service, rude arrogant staff."
• "Awful organisation, communication and customer service."
• "Awful company! The staff is Unprofessional, arguing and shouting at customers over the phone."
• "The customer service team has no clue, they don’t know how to handle it."

Booking and Pricing

Pros:

• "First experience of meet and greet parking with my own car. Couldn't fault the service."
• "When we returned 2 weeks later the car was waiting really close to the reception desk and we were on our way swiftly."
• "Comminications were efficient and pleasant, the car dripped off at the met and greet Car Park 1 without incident."

Cons:

• "This company falsely advertises a price, you book with them and then they demand more money(£9.50 to enter and leave the car park)."
• "Had to pay a 15 pound fee just to cancel but if the additional charges had been advertised I wouldn’t have ever booked and wouldn’t have needed to cancel."
• "I complained as I found after I had booked....that I then had to pay another 9.50 on drop off and pick up."
• "Cancelled before actually going due to reading AFTER we booked that we would be charged an additional amount for our car coming in and leaving."
• "When you get to the pick up/drop off point, you are forced to pay a £5 fee."
• "We then had to pay another £5 to get out of the airport."
• "We even had to pay £9.50 so he could take the car out of the carpark."

Vehicle Care and Security

Pros:

• "Hand over was fine, they took pictures and videos of my car."
• "I forgot my national id card in the glove box,and when i call them they post it to me straigh away!"
• "Return was easy, even with an 4 hour delayed flight…!"

Cons:

• "Dreadful. When collecting car from BLUECIRCLE PARKING, there was FRESH Damage to one of our alloy wheels."
• "They have badly damaged my car and are not responding to me."
• "Disabled and removed my dashcam from windscreen."
• "Car came back damaged with low value items stolen from inside."
• "When we got back it was obvious someone had been sleeping in the car, the drivers seat was fully reclined, the heater was on full, the radio was set to asian music channel and all the sat nav settings had been changed!"
• "Car returned to me in sport plus mode, traction control off, engine management light on, car in limp mode and finally money stolen from my cup holder."
• "My car was parked in a premier inn car park surrounded by rubbish and a multimeter away from a brick wall!"

Reliability and Efficiency

Pros:

• "We found this to be a good experience."
• "This review is for Blue Circle Meet and Greet at Luton Airport. I cannot recommend highly enough."
• "As we came back to Luton we called as we collected our luggage and by the time we had got to the meet and greet area our car had arrived."