YO! Kingston Reviews Summary

Ordering System

Pros:

• "Ordering is quick and easy by the QR code."
• "I love the ordering system once you use it and create an account it's really easy to order over and over again."
• "Easy to order via webpage, great system for pricing and conveyer belt stuff."
• "Absolutely amazing the online service works so well and the conveyer belt works perfectly with the light system when your food isn't there or is getting ready or there."
• "It was actually really fun to order on the website and then have the food come round on the conveyor and stop where you're sitting."
• "We used the take away screen in the restaurant very quick and easy to use."
• "Was really easy to order food on the app and food was served straight to me."

Cons:

• "I saw some people who get frustrated because they don't know or just they don't want to use the fun system."
• "Sometimes buttons don't work and you can't get the attention of the staff which is a bit frustrating."
• "Don’t understand the compulsory service charge, when you’re ordering everything on your phone and it is being bought to you by conveyor belt."
• "Well it's all changed the menus is depleted, no water on tap and all via app orders, I understand due to covid but not necessary, we left without ordering."
• "Many of the table units however have faulty attention buttons."
• "They also don’t have a service button like the other branches and it was difficult to get the staff’s attention."
• "The ordering process is a little complicated and must be done online."

Food Quality

Pros:

• "Delicious food but their prices mainly for the sushi have gone sky rocket."
• "Had some Japanese fried chicken which was amazing, as well as the crunchy california and spicy chicken katsu sushi rolls which were both pretty good."
• "Food came promptly and everything tasted delicious."
• "The food that I had was good in general, but nothing special. Pink mochi on the other hand was great."
• "Overall the food was very good, and we actually were able to try some different (Korean) dishes that are not available at other branches."
• "The food tasted very fresh even though it arrived quickly."
• "Food is delicious as always."

Cons:

• "Awful experience at yo sushi. Fish product was in a vegan maki - twice - even after complaining."
• "Yo fries felt like normal fries and katsu curry was super dry, felt like I was eating plain rice."
• "The food we ate tasted old and the chicken burger that we ordered was in two steam buns."
• "Recently the food is somehow not the same as before - not as fresh."
• "The sushi was less than substandard. The rice did not seem real and did not even look like rice."
• "The sushi was dry as well."
• "The fish sold here were not fresh."

Service

Pros:

• "The service has always been spot on and the staff so friendly, especially Roberta."
• "Staff are more than accommodating."
• "We were taken well care of by Kayleigh."
• "Charlie, our server was absolutely brilliant, speedy helpful, friendly and polite!"
• "Really friendly and helpful staff."
• "The staff did their utmost best to ensure customers enjoyed their meal."
• "Really nice and efficient team on Saturday afternoon."

Cons:

• "One of the cooks slammed a dish down on the table and yelled over at a work colleague."
• "On top of all this my Girlfriend who I ate this with has been puking all day and most likely got food poisoning."
• "After waiting over 20 minutes for the hot food, I asked a waiter how long it might be."
• "It used to be so good but service is lame."
• "Was met by a lady that was playing on her phone and got to us a few minutes after we had arrived."
• "The service was extremely slow, the food quality is atrocious."
• "Worst service I have ever seen. Took me 20 mins to actually order."

Atmosphere

Pros:

• "Fun! You're definitely in a mall setting, but the people watching adds to the experience."
• "The place was futuristic."
• "Great food, friendly service, good location, nice views from window, fun to look at foods on conveyer belt."
• "The niece and I love coming here, for the great buzzy atmosphere and top notch waiting staff."
• "It's a testament to their quality and variety of food."
• "Good branch of YO!, nice and helpful staff, same system as all the others and with lots of seating including many booths."
• "Visited today with my son and daughter, was a really fun experience with lots of interaction."

Cons:

• "Terrible place."
• "On arrival I thought the store was shut it was very dimly lit and just the atmosphere was off."
• "Atmosphere of a sterile operating theatre."
• "There's no service to rate because no one really checks on you after someone brings your order to the table from an app."
• "Waiting patiently in the designated area to be seated by the belt, staff member said he'd be with me shortly. He went off to clean tables and I was forgotten about."
• "They've killed the whole sushi experience by removing the conveyor belt selection."
• "A complete lack of passion from everyone working there."

Value

Pros:

• "Best sushi around, still has screens and some CV precautions in place (23/7/21) and ordering runs efficiently via their app."
• "Proper sushi places are way more expensive."
• "Every Monday all plates off the belt are 3£ which is still not cheap but cheaper than normal."
• "I recommend the Furikake Fries too. Such a simple but tasty dish... especially if you can't go anywhere without getting fries on the side 😅."
• "Overall way worth it."
• "Worth every penny even though we have to wait for a table it was really worth it."
• "Food still quite good, but new system of phone ordering totally ruins the experience."

Cons:

• "The food is a little expensive."
• "Just so expensive. Overly priced."
• "Although quite expensive and small portions for 1 person, food taste is very average."
• "Not worth it. Both quality and quantity is not up to average that I experienced in the area."
• "Pretty poor value for money."
• "Sadly the quality of the food has also decreased, but the prices have shot up."
• "For those prices, I expect to be served OR they should lower the prices as there is no/little service due to the self serve system via the app."