Kineya Mugimaru - Cambridge Reviews Summary

Food Variety and Quality

Pros:

• "They have quite a lot of cold stuff such as bento set, cold dishes. Apart from udon, there is a choice of rice. You also can get vegan meal here, a lot of choices."
• "Other than that, the noodle bowls are delicious, my favourite is the Katsu chicken bowl 🍲"
• "Fried chicken breast is recommended by my friend. The coating is crispy and not greasy, and the meat isn’t too tough."
• "Good selection of delicious and authentic Japanese staples. The gyudon and pork tonkatsu soup udon were delicious, as were the tako balls and prawn tempura."
• "Amazing Japanese Udon restaurant! I had the fried chicken yaki udon and it was very delicious."
• "Rice meals: Beef - lacks taste, Pork - 👍👍👍, Chicken curry - 👍👍👍"
• "The food here is fantastic value and absolutely delicious."
• "Delicious chicken katsu curry rice… big portions and easy to order from self service."
• "Really nice food, big portions and amazing bubble tea, we will back again ❤️"
• "The food is well prepared and very tasty. Prices are a bit high."

Cons:

• "The curry udon is better than the laksa (which was not spiced or spicy enough) though still on the sweeter side."
• "The salad has a refreshing dressing. The egg is not thoroughly seasoned but goes well with the broth/curry."
• "A little pricy especially for the more common udon selections but it’s in Cambridge and thousands of miles away from Japan."
• "The tempura is good and the udon was okay, however, unfortunately I was sick and really wanted some soothing miso soup. The miso soup was awful."
• "Food Safety Matters: The source of its wheat flour is an unknown. Is it GMO, EU or organic wheat?"
• "Rice meals: Beef - lacks taste."
• "Tonkotsu udon - 👍👍👍👍, Takoyaki - meh, Chicken karaage - 👍👍👍👍(💸💸💸 2£ each, very tiny)"
• "Food was alright. The rice bowls (beef gyudon and Chasiu don) were Visually appealing but a bit bland for our taste."
• "Food is okay. I like the noodle, their “udon” noodle is more like ramen noodle thickness and it was fresh and the tempuras were nice and crispy. But the broth base is weirdly sour which ruined the dish."
• "The food is great, the side of tempura flakes and spring onions are delicious with your main meal! Overall I would recommend the curry beef rice. The atmosphere is really hot and steamy in summer times overall the food is great."

Service and Atmosphere

Pros:

• "Lovely food, reasonably priced. Sometimes when it gets very busy, the service counter and the finished tray counter can clash with lots of people."
• "Really cool place, lots of options from hot food, to cold food, to fried items. Many different choices!"
• "Great Udon place. It was Sunday afternoon so super crowded."
• "Quality is quite good considering how fast they being served. Seat has USB outlets which saves phone battery."
• "The food here is fantastic value and absolutely delicious - BUT… this place seriously needs to rethink how it handles dine-in eaters and getting people in-and-out."
• "An appreciable level of authenticity with a slick service system and a decent amount of seating for the premises."
• "Lovely food, atmosphere was great. I have been a couple of times now, and from those two times I have been, I would just like to give a special mention to some of the staff there: Charlene and Zoe! They were both kind and really helped to amplify the ambience of my visit there."
• "Was initially hesitant to try after reading reviews from the time you had just opened a year ago. Glad that we were not deterred from coming here. Ordering via the order kiosks was easy and paying via contactless card at the end of the counter. When food arrived, we took one of the booths. Food is hot & tasty. Udon texture is perfect."
• "Really enjoyed our first experience of this restaurant. The menu is simple and sparse which made it quick to choose our dishes. It’s self serve in that you place your order on a screen at the entrance, then are given a ticket to pay at the end of the walkway."
• "Really great food and the staff was very friendley when i visited. And the food a a great flavour. And the inside was very clean. And the toilet was very clean."

Cons:

• "The toilet here is very dirty. Nobody seemed wash it during the day or when it is dirty."
• "Toilets could have done with a clean (water on the floor and toilet seat coming off) but I liked the sliding door for the toilet. Toilets are not gendered 😊"
• "This restaurant has no organisation whatsoever and they don’t even tell you whether there’s any space to sit down. Often people just end up collecting their food and standing around because there’s nowhere to sit."
• "Some how the shop was boiling hot seems like air con was broken."
• "Only one thing is not good enough is no air conditioning when you eat hot soup noodles, I am sweating in such deluxe restaurant."
• "I gave one star because it was extremely HOT inside the restaurant (feels like 35+ degrees), and the ventilation was also a huge issue!"
• "The tempura is good and the udon was okay, however, unfortunately I was sick and really wanted some soothing miso soup."
• "I wish there was some sort of crowd control as there was absolutely no seating after receiving my order. It’s simply not pleasant to be holding a tray with hot udon for 5 minutes trying to find a free seat."
• "The food is better than Wasabi and Itsu, but it is not surprising as it is 50% more expensive... I gave one star because it was extremely HOT inside the restaurant (feels like 35+ degrees), and the ventilation was also a huge issue!"
• "Service is chaotic!! It’s been a month since they opened but no improvement was seen. Food is okay but service here is terrible… walked back and forth 3 times to the counter because cashier forgot the chopsticks, forgot spoons And forgot serviettes… we had to wait for her to serve others before attending to our basic requests."