COSMO All You Can Eat World Buffet Restaurant | Romford Reviews Summary

Staff Service

Pros:

• "The staff were friendly and welcoming with smiles on their faces so it was worth the wait."
• "Friendly and helpful staff, always smiling!!"
• "Very delightful waitresses which cleaned up quickly and were polite."
• "The staff was great too."
• "The staff were very polite and checked we were enjoying our meal very frequently."
• "Staff were lovely & friendly & helpful & whole place was very clean."
• "The staff were friendly and helpful, removing dirty plates quickly and there when needed them but without being overbearing."

Cons:

• "Absolutely disgusted and disappointed not only in the food but the appalling discriminatory customer service from managers Dipesh and Ivan."
• "Staff are very lazy just standing round. Did not collect plates."
• "I felt harassed and unsafe and the manager Ivan, was very rude as he abruptly came and shouted at my group to be quiet."
• "The chefs also looked incredibly scruffy and we’re just chatting and laughing at customers, which did not provide a pleasant experience."
• "Please improve your customer service and staff should be more efficient and talk with the customers kindly if asked a question."
• "So many members of staff yet they were either unhelpful or clueless."
• "Staff are rude, disrespectful and lack BASIC customer care training."

Food Quality

Pros:

• "Food was divine, good selection/varieties, different cuisines and also dietary options available."
• "We really recommend the restaurant, because the taste of the food is incredible, the prices are affordable and the atmosphere and attention from the staff is amazing."
• "Food was hot and tasty."
• "The food was sooooo scrumptious and delightful!!!"
• "The quality of the food was top-notch, with fresh ingredients and great attention to detail."
• "The food was great, from king fried prawns to the roast beef."
• "The food is fresh, hot, and absolutely delicious."

Cons:

• "The food is already hit and miss."
• "All king prawn items were gone and not replenished in the 90mins we were there."
• "Food was quite poor quality and just warm, also had to pay your bill before you had any food or drink!!"
• "Overpriced for rubbish food!"
• "Food was very greasy and mostly fried junk, very little actual meat and fish."
• "The main food was either too salty or tasteless."
• "Food really isn't great here. Its just bland."

Atmosphere & Cleanliness

Pros:

• "Good looking place and spacious surroundings."
• "The spacious and inviting atmosphere added to the overall dining experience."
• "The amenities were clean and great to use."
• "Beautiful environment for pictures. Good food and several varieties to pick from."
• "The atmosphere was comfortable and calm. Such a great evening!"
• "The atmosphere of the restaurant was excellent."
• "The dining area is spacious and beautifully decorated, creating a pleasant ambiance for your meal."

Cons:

• "No atmosphere felt like a school canteen food was ok nothing special lukewarm not hot."
• "It was disconcerting to find a long hair on the plate while serving rice."
• "The plates was dirty."
• "The sweets/ marshmallows which surround the fountain was all dirty were all the children used their hands to pick them up."
• "Plates were dirty, glasses were dirty. All the bowls were dirty."
• "Some of the plates are dirty, as are the walls of the booths you sit in."
• "The next thing I saw was the plates we had to use.....DIRTY with dried food and sticky rice...DISGUSTING."

Value & Pricing

Pros:

• "The food was decent overall, they had a vast variety of foods, with a very generous amount desserts."
• "There is an array of food, you will be spoilt for choice... And for £16 per person, it won't break the bank."
• "Cost about £21 a person. Refillable soft drink for around £3.50."
• "Very reasonable price for family outing."
• "Overal very good value for money."
• "For the price of £8.50 during lunch times, it wasn’t bad at all."
• "The food is delicious and well made the price is reasonable especially with the 1:45m eating time."

Cons:

• "No way is it worth 20.99 per head now."
• "They will give you glasses to get your own drinks and then even charge you 3% for service charge, which I found hilarious."
• "Not worth £25 per head including drinks."
• "£20 for all you can eat cold and tasteless food."
• "Rubbish customer attitude, they 'Cosmo' are ok to charge you for your visit even if you haven’t stepped inside the canteen."
• "It was a bit expensive considering that there are other restaurants that offer the same but with more service."
• "It’s very expensive for what it is."