The Crabtree Reviews Summary

Staff and Service

Pros:

• "The service was fantastic and the food really good and great value."
• "Booked for a birthday dinner for my brother. Staff friendly and helpful."
• "Dwayne who works there was very helpful and polite."
• "A very warm welcome by your wonderful bar staff."
• "Staff very friendly and helpful."
• "The staff were very friendly, polite and professional."
• "Nikki was very attentive and helpful while remaining safe and allowing us to have our own time! Wonderful server!!!"

Cons:

• "The staff are the most rudest people ove encountered for a while."
• "Understaffed with 2 grumpy barmen, who were rude to some of our guests."
• "There is a middle age woman works there and she was so rude."
• "lady at the bar looked like she doesn't want to be there."
• "Poor manager definitely poor staff... the lady behind bar was.rude never ever would I step.foot this place again."
• "When I spoke to a member of staff I got a barely audible grunt then explained we didn’t want anything but to just give feedback I was told the only person who could do anything was behind the bar."
• "staff were not interested to serve us."

Food Quality

Pros:

• "The food was great and portioned well, loads of choice on the menu."
• "Slow roasted pork was lovely."
• "Starter and pud were superb."
• "The variety is large and a good selection of good quality food and drink."
• "Food was very good and brilliant value."
• "Fish and chips were excellent with a very light crispy batter."
• "Food was fantastic, we all had steak, much better than it used to be."

Cons:

• "Unfortunately the turkey was cold, but the gravy helped to warm it up."
• "Very poor food."
• "No real thought whatsoever of presentation as just looked like it had been overcooked and dried out to us all & then just plonked on a plate."
• "Burgers were all overdone and dry."
• "Food was nice last year but today it was awful, veg was cold and the food was very bland."
• "The roast dinner has really gone downhill since last year. Beef was tough and difficult to cut, roast potatoes were from a frozen packet not fresh."
• "The food isn't always great."

Ambiance and Environment

Pros:

• "Really nice location, cosy countryside feel."
• "Great place for a catch-up with friends and colleagues, lovely social area."
• "Management is amazing here and you can tell by how the staff is treated, and treats you!"
• "Recently renovated, The Crabtree has great decor and a lovely feel."
• "Nice big beer garden great for a sunny afternoon drink, lots of parking."
• "Been there a few times... I love the tables near the fireplaces in winter."
• "A nice place with the large outdoor sitting area."

Cons:

• "Summer nights can get cold though so it is important to me that they are heated outside for the customers and I didn't notice any here."
• "Could change its layout for a more amiable effect."
• "Bar itself look a little tired."
• "the outside area is too plain, needs new sets of tables, grass needs cutting and maybe decorated with flowers."
• "The local area can be rough so was a bit apprehensive about visiting."
• "The only downsides were of the four cask ales, only one was on, 4 windows were smashed and hidden with carling flags."
• "Gardens full of rubbish from the night before, no shades on the tables."