The Burj Reviews Summary

Food Quality

Pros:

• "The food was delicious. Maybe the one of the tastiest dishes I have tried from an Indian restaurant."
• "Authentic, creamy, not greasy and full of flavour and spice! The best Indian I've eaten, outside of India itself!"
• "The vegetarian starter platter was particularly good."
• "The lamb chop chilly milly was quite tasty & different to the norm."
• "Onion bhajis were some of the best I've tasted and I've eaten a lot of bhajis!"
• "Everything was home made and the balance of spices was sublime."
• "Delicious Indian food very authentic and depth of taste is probably the best I have had from any Indian restaurant."

Cons:

• "Although the food was good, I have had better Indian food before."
• "Food arrived missing one of the 2 mains."
• "Naan bread unfluffy, hard and greasy."
• "The chicken was incredibly tough, the sauces lacked flavour."
• "All of our meals were almost inedible."
• "Mushroom rice greasy."
• "The chicken kashmir i had had a sauce with the same consistency of Campbell's condensed tomato soup with a little yogurt thrown in to change the colour. Tasteless."

Service

Pros:

• "Staff were friendly and attentive, food and drinks arrived quickly."
• "The staff were friendly, courteous and professional."
• "Our Waiter, Alex was really charming and attentive too! What a nice man."
• "The service was excellent and friendly."
• "The staff were polite and really nice to the kids."
• "Service was really good, all staff (special thanks to Sanjay and Rahul) was friendly and very helpful."
• "Very attentive staff so we hardly had to wait for more drinks."

Cons:

• "The manager made pathetic excuses trying to make out they were busy when in fact they were half empty and was quite rude in the process."
• "The service was poor the staff seemed to greet the regulars there and didn’t bother to ask how my food was."
• "Took our order ok, but then forgot our second drinks order and kept us waiting over an hour for our food."
• "Service so slow that i have been able to login and write this review ..."
• "Waiter didn't seem too take on board our complaints and wasn't sympathetic, only to give a free pudding."
• "Service was very disorganised, they took a while to get our drinks."
• "We were never checked on to see if the food was ok or if we wanted any more drinks (our glasses sat empty for 20 minutes)."

Atmosphere

Pros:

• "It looks so welcoming from the outside."
• "Nice comfortable venue (quite large, relaxing and open, somewhat remote)."
• "Very busy so had a good atmosphere, waiting staff were busy but not crazy to begin with."
• "Good atmosphere. Overall, it was a great experience."
• "Nice building and decor, good atmosphere inside."
• "I really liked the location and the Ambience."

Cons:

• "Immediately after sitting down I noticed the atmosphere was bland."
• "No atmosphere and uninviting."
• "On a very packed Friday the noise is horrendous."
• "The only downside was being right next to an extremely loud party table."

Value

Pros:

• "Due to covid we have been having takeaways which are just as good."
• "Overall a meal for the four of us including those amazing starters, drinks and naan came to about £95 which for the quality of food is more than reasonable."
• "Brilliant food, reasonable lunch-time offer."

Cons:

• "Over booked, over priced but food is good."
• "I have to say the food was nice but it was ruined by the how overpriced it is."
• "Considering it was not cheap I feel you do not get good value for money."
• "It’s expensive. Meal for two £80 - £100 ish possibly more or cheaper depending on what you have."
• "Overpriced!"

Hygiene and Safety

Pros:

• "The restaurant was clean, tidy and beautifully decorated."
• "They have gone out of their way to provide a safe service for both their staff and customers."

Cons:

• "Social distancing didn't seem to apply in their restaurant, everyones table was very close to each other."
• "The Burj’s own hygiene rating remains low according to last inspections."
• "Terrible customer service chewy meat and dirty glasses with bits of food In the bottom of the glasses overpriced and rushed out the door."