The Black Swan Reviews Summary

Service

Pros:

• "Superb service (Anna) throughout the afternoon and evening."
• "The staff were very friendly and accommodated every need."
• "Kelly the assistant manager and Martin the manager made our stay one to remember!"
• "Staff were very accommodating, and apologetic."
• "Every single member of staff was happy and very polite, extremely happy with the service which keeps the rating higher."
• "The staff throughout the whole experience was accomodating and very friendly."
• "Staff very friendly and helpful not pushy."

Cons:

• "Who is training the staff?"
• "Service has been shocking on my last 2 visits."
• "Very disappointing Christmas eve."
• "Is this place so up itself they don't need basic levels of courtesy?"
• "The manager then blamed the staff team instead of taking responsibility."
• "Staff have no sense of urgency, management clearly have no organisational skills."
• "The first waitress she could only be described as rude! Not even a smile!"

Food Quality

Pros:

• "Food is lovely and its aspect is gorgeous, especially if you approach through the village."
• "Food although limited at the moment was fine. Burger great, gammon juicy yet tender."
• "The absolute winner over several meals was the wonderful Sunday roast."
• "The food was delicious and I thought the price was excellent for the quality."
• "The food was really good. Not exceptional, but just really good food."
• "The food was gorgeous, honestly best place I’ve been to in ages and it’s really gorgeous in there."
• "We both had the chicken kebabs and these were cooked to perfection."

Cons:

• "Awful experience, complete waste of time and money."
• "This place is a rip off."
• "No lighter options are available."
• "The restaurant was cold."
• "Very disappointing Christmas eve."
• "Modern interior lacks some authentic character."
• "The menu was just totally underwhelming."

Atmosphere & Location

Pros:

• "Interesting and attractive building, friendly locals and family friendly there is a great deal to like about the Black Swan."
• "Lovely location with large outdoor play area set within beautiful grounds."
• "The setting of this pub is beautiful with great scenery."
• "Definitely a place to stay if visiting Manchester."
• "Good access from M6 or Manchester city."
• "Gorgeous outdoor seating area in the garden."
• "The scenery outside was breath taking with a lush green park, a pond with ducks and a play area for the kids."

Cons:

• "Unfortunately, the room was cold, but I couldn't get the radiator to work."
• "The room was nice, although I was on the top floor and it was hot there."
• "Nice views and cute rooms but I wouldn't come back."
• "I won't be going back.."
• "Nice location but that's about it."
• "The place lacks atmosphere, looks dirty and in need of a lick of paint."
• "This place sadly has become a total dive. Place was filthy, and kids were running around screaming hysterically."