Address: 295 W End Ln, London, NW6 1RD, United Kingdom
Phone: +442074354389
Rating: 4.2
based on 229 reviews.
Customer Service
Pros:
"Great customer service. I accidentally left my glasses at the pub and when I called to check, the member of staff wrote down my details, put a note on the group chat and then called me the next day to let me know they had found the glasses!"
"The staff are really friendly, and there's always something fun on like quizzes or live music!"
"Could not have been possible without the amazing team working behind the bar and the awesome manager at the Black Lion."
"Very friendly staff, cozy place and great food."
"Service was quick and friendly."
"Very friendly service, all the staff were really great and helpful."
"The staff were very friendly and attentive."
Cons:
"Took ages to get served though not busy."
"I did have a problem with a member of your staff - who I think was the manager - on one occasion and didn't particularly like his attitude or welcoming skills on others."
"The male waiter at the door was then very rude and abrupt."
"Service was terrible."
"Service is not well organized."
"Service leaves something to be desired."
"Service was terrrible, table was sticky and there were fruit flies around which kept bothering us."
Food Quality
Pros:
"Cannot recommend their fish & chips enough!"
"Also, what do you guys put in that chocolate mousse? My Mrs seemed more into it than she was me."
"This is my favorite Pub! Beautiful interiors, delicious food, and a great selection of drinks."
"The food was amazing and they have a great selection of beers."
"Particularly impressed by the Calamari - chicken burger and fries were also very good so my compliments to the chef."
"The beef burger was also tasty with the right balance of veg to burger."
"The vegetarian roast was really delicious, although the gravy was slightly closer to being soup than expected."
Cons:
"Ordered the vegan burger. It was the most disgusting thing I've ever tasted."
"The potatoes where either yesterdays and had been reheated, or been sitting in the warmer all day today as they were dry and tasteless."
"The burger was dry as well, nothing special, we had to add some mayo inside to eat it."
"The most watery tasteless meal I've had that I can remember."
"Food was disappointing - the fish and chips were greasy and not very tasty."
"We ordered some sides and a main, it was served cold and tasted bland."
"I was disappointed with todays roast it lacked seasoning and the horseradish was missing the horseradish!"
Atmosphere & Entertainment
Pros:
"Another Live music night at the Black Lion, with so much fun and excitement."
"They have live music and garden/backyard area which is lovely."
"Great live music and really fun atmosphere!!"
"Their live music every week is very cool."
"For being just off such a busy street this high-ceiling haunt strikes as a sanctuary."
"Great live band, would definitely recommend all round."
"Amazing atmosphere and great customer service!"
Cons:
"The pub is loud and not for anyone looking for a quiet drink."
"The customers can get a bit loud here."
"Couldn’t even have a conversation with friends without shouting so we left."
"It does get very crowded."
"Not great. Live music could be good but it is just too loud."
"Was very loud."
"Seems to attract a lot of not so nice people on Friday and Saturday evenings which is really off putting and a shame."
Value for Money
Pros:
"Plenty of keg beers on offer, reasonably priced."
"About price in my opinion it is a normal level in London and of course is cheaper than in downtown."
"The wine list offers great value for money and the menu is exciting."
Cons:
"We found the Black Lion in west hampstead significantly more expensive than most of the pubs in Hampstead."
"The food and service is not worth the prices."
"The drinks are most definitely over priced, most likely given the area."
"The prices are eye watering now."
"A bit disappointed on the prices, too high to be ‘outside’ the inner part of London."