Moonlight Reviews Summary

Customer Service

Pros:

• "Two ladies provided wonderful service and even kindly took a picture for us without any hesitation."
• "We had a great experience dining here. Friendly and polite staff, amazing food and drinks."
• "The staff is amazing and helpful. Azim was absolutely fantastic while he explained and welcomed."
• "Fantastic experience at this place. The desserts were amazing and the customer service even better."
• "Their customer service was better than so many shops I've been to before with kind and friendly staff."
• "Staff were polite. Thank you specially to Maryn for looking after us."
• "The staff at Moonlight is equally fantastic, providing friendly and knowledgeable service."

Cons:

• "Staff were perving on female customers."
• "Workers are rude and careless."
• "Very poor customer service. My order took over 35 mins and they realised that it was ready for a while but the waitress didn’t present it to us."
• "Staff need some training on customer service! Accused the uber driver of taking the ice cream out of my bag when it was missing."
• "The staff are horribly rude and pull faces at you."
• "Very ignorant and RUDE staff they have no manners what so ever."
• "DO NOT GO IN THIS SHOP!!! First of all the service is horrendous."

Food Quality

Pros:

• "Crepes are amazing, especially the French crepe served with butter and sugar."
• "Absolutely perfect! I ordered the Kunafa with pistachio ice cream at side was mouth watering definitely recommend."
• "The selection is extensive and includes cookie dough, waffles, crepes, cakes, milkshakes, ice cream, etcetera."
• "Their cookie dough and it was fresh, warm and amazing with a beautiful presentation."
• "The food 😋 is brilliant and it's priced reasonable considering it's on the curry mile."
• "The desserts are so yummy… my favourite is FALUDA I love it."
• "The Belgian waffles here are amazing, really soft and fluffy and melt in your mouth."

Cons:

• "Ice cream tasted awful, even wafer tasted off."
• "Horrible desserts stay well clear."
• "Baklava was so hard and tea had a strange smell more like sea weed!!"
• "When we complained about the cold desserts, the waitress touched our food, without asking, with her bare hands."
• "The waffles were nothing special and ice cream was so tasteless!!"
• "Worst Knafeh ever had."
• "Ordered dessert from here, the cookie dough was burnt and had a long hair in the cookie."

Ambiance & Cleanliness

Pros:

• "Definitely insta spot for good pics."
• "The ambiance was charming."
• "The place is very aesthetically pleasing, and from the outside, it looks good."
• "Interior is decorated nicely with pretty flowers and bright colours. Perfect for photo lovers."
• "Beautiful atmosphere always busy the decor is on point."
• "The seating is very comfortable and colour coordination is very stylish and modern definitely a place I will keep going back to."
• "It looked wonderful and had a swing to take pictures on and lovely music."

Cons:

• "They do not clean the tables and when we went upstairs some was sick and lots and lots of people and they don't open the windows."
• "The seats were full of stains and grubby marks."
• "Looks like they spent a lot of money on decor but can't keep up with cleaning the restaurant."
• "One of the chairs had chocolate marks on the chair."
• "The kunafeh was old from a fridge and just warmed in a microwave."
• "The choclate brownie was tasteless and dry."
• "No hot deserts were being served only cold."

Efficiency & Management

Pros:

• "I think this has got to be the fastest we have been served at any dessert place at peak time on entire Wilmslow Road."
• "Food was good and the service was good. One thing to say, which was really impressive, the place is run by youngsters no older than 18 I would say."
• "Got our dessert for 7 people in around 10mins of ordering."
• "From ordering to table service, everything done with a smile and genuine pride in what they do."
• "Visited moonlight wimmy road, with multiple of my friends, with an amazing service the food was ready within 15 minutes and it was fabulous."
• "It was so busy however orders arrived in a timely manner, no errors or missed orders, queues well managed and seating areas promptly cleaned."
• "Can get rammed but still has great efficiency in orders and service."

Cons:

• "Really bad experience. Waited ages in the queue, got to the front and was asked if we were sitting in or taking away."
• "Absolutely shocking, ordered 3 waffles for take away... Waited and waited and they kept taking more orders and giving orders out."
• "It takes roughly 20 to 30 mins just to place an order and further hour to 90 mins to get the order to table."
• "Horrible service and staff was not understanding what we order my sister waited for her dessert for 45 minutes in the end they didn’t give her dessert also we corrected the order three times very disappointed."
• "So they lied repeatedly and poor customer service and terrible queue management."
• "Our desserts took 45 minutes, and when we got them, they had given a milkshake instead of a Sundae my cousin ordered."
• "Do not go here! Ordered a waffle and waited 30 mins, they had forgotten the order and had left it on the side."