Address: Unit 22, 40 Bury Old Rd, Manchester M8 5EL, United Kingdom
Phone: +441617407825
Rating: 3.7
based on 243 reviews.
Hot Chocolate Coffee
Pros:
"The sweetness of the hot chocolate overpowered the coffee, leaving a sickly, cloying taste."
Cons:
"The combination of hot chocolate and coffee sounded promising, but it tasted more like a confused mishmash of flavors."
"The texture was gritty and unpleasant, as if the hot chocolate mix hadn't properly dissolved in the coffee."
Staff Behavior
Pros:
"Some lovely staff members."
"Really nice customer service by Salome as well, she needs a raise."
"The staff had amazing customer service skills, and were very quick in taking our orders."
Cons:
"The staff's lack of attentiveness was unfortunate, as their unhelpfulness left a noticeable dent in the overall experience."
"What exacerbated matters was the apparent apathy with which our concerns were met."
"The manager clearly can’t take criticism when it comes to negative reviews."
"The demeanour of the employees further hindered the overall impression."
Dessert Quality
Pros:
"I ordered a gluten free raspberry and white choc cookie dough. It wasn’t dry."
"English breakfast tea was nice. It came with hot milk."
"Desserts were very nice, but I would say the chocolate fudge cake slice was slightly too small."
Cons:
"The dough was raw and tasted awful."
"Food was such bad quality. Paid £9.50 for a crepe that had maybe 2 strawberries thinly sliced."
"Waffles were not made properly."
"I have a full-on video showing a whole strand of hair in the waffle."
Price and Value
Pros:
"I love to visit Creams with my daughter not only for the choice of ice creams or the strawberry chocolate waffle."
Cons:
"Absolute daylight robbery. Crepe had a chewy texture."
"Definitely would not recommend. Extremely overpriced and low-quality food."
"Adding to the list of grievances was the unexpected charge of £3 per child for access to the play area."
Play Area
Pros:
"Nice that they have a small play area."
"Other than that, kids loved the play area, really nice customer service by Salome."
"Brilliant place for big families with kids."
Cons:
"This off-putting pricing strategy detracted from the experience, leaving a sour taste in terms of value."
"It's a good place to go with children on a bad weather day so they can play; however, no savory food available means that you are only stuffing your kids with sugar."
"Didn't let us sit in a larger seating area without paying for the play area."