Address: 25 Wilmslow Rd, Rusholme, Manchester M14 5TB, United Kingdom
Phone: +441615467817
Rating: 4.6
based on 335 reviews.
Food Quality
Pros:
"Everything was served fresh including the strawberries and filled us up."
"The food was wonderful."
"Service was prompt. Food was delicious."
"Desserts heavenly sweet indeed, got the caramel cookie dough and dark chocolate pistachio croffles."
"The desserts here were absolutely divine and the portion sizes were reasonable."
"Delicious food in a pleasant, clean atmosphere."
"The desserts were out of this world."
"The dessert are too sweet. Suitable for extreme tooth lovers."
Cons:
"Food - The food served here is alright, none of it warrants the Hellish price tags they've got."
"The waffle was too sweet for our taste buds as it has caramel sprinkler all over it."
"The Mojitos weren’t the best, had all the flavours for the first few sips then went bland not too long after."
"I’d say frustration: something was missing in waffle taste, I’m not sure whether sugar or vanilla but there wasn’t that waffle smell you’re looking for."
"Waited over 45 minutes outside to be seated as it was very busy and it was worth the wait. All three desserts were amazing. But have to say that the cookie dough was very very sweet for my taste and have had better elsewhere."
"DALYA was lovely. I'm not a dessert person though so didn't enjoy the desserts as they're very sickly sweet."
"The desserts were okayish. Milk cake was not the best!"
"The food is pretty good, maybe a bit expensive but comparatively to the rest of the UK its slightly cheaper."
Service Quality
Pros:
"We are happy with the service provided by our waiter, Sarika who was friendly and helpful."
"Dalya was amazing, so attentive and paid lots of attention to my 1 year old."
"Waitress offered to help us decide what to pick from the vast menu."
"Special thanks to Dalya who was friendly and polite. Will definitely visit again."
"The service is exceptional; the staff is not only knowledgeable but also passionate about their heavenly offerings."
"Served by Dalya. We got red velvet cake and nutella waffle. The service was swift and quick."
"The service was also great. The staff were very friendly."
"I had the pleasure of being served by Kristine at heavenly desserts, and I must say her service was exceptional."
Cons:
"Overall service could be better! There were a lot of staffs working on that less busy night, though they were slow to notice that we needed assistance when required."
"Customer service - The customer service here is pretty bad. The waiting staff seemed new and didn't really know much about the menu they were serving, nor what the food tasted like."
"The standards for this branch have sadly decreased significantly."
"The service really needs to improve, as they workers are all stood around talking and customers are waiting for their order to be taken."
"As a 5 we came to this shop and we all ordered different things everything was not worth the prize. We dined in and one of my peers got given her dessert in a box which was disappointing."
"Didn't even get to try the food as after being seated we realised the only way to order is by having to download their app. We attempted this but their app wasn't accepting payment."
"Extremely disappointed. For the prices you pay, you would expect the food to be edible at least. Won’t be coming back here."
"Service appalling. No class here, just want to take your money."
Ambiance & Decor
Pros:
"The decor is beautiful & atmosphere was welcoming and relaxed."
"The ambiance is cozy and inviting, creating the perfect setting for indulgence."
"The aesthetics of the place draws you into it."
"The drinks were ok but the sundaes and desserts are really 'heavenly'. Highly recommend the fruity gelato flavours."
"The experience, the food, the service & the food actually comes out warm."
"The ambiance and the service level is great."
"Heavenly dessert was a great experience with my friends and family."
"Fancy on the outside, but really reasonable prices."
Cons:
"The place has all the typical symptoms of bad management, which are all well hidden behind the lavish and strikingly beautiful decor."
"We went there at 11:30pm and they wouldn’t let us a table and said only takeaway was possible even though their google said they’re open till midnight."
"Unfortunately I cant put zero stars therefore had to resort to having to put 1 star. I am very disgusted by the level of hygiene of this place as you can see from the photos our dessert was served in dirty dishes not washed from the customers before."
"Stay away - joke of a service, sat waiting for 40 mins for desserts, and then when asked how much more longer, I was then told 20-25mins?!"
"Annoying they refuse you tap water. Pretty sure that's illegal. Food is average."
"The place is decorated well, but you don't feel comfortable choosing your favorite chair."
"Went with family yesterday my son wanted a glass of water. The staff would not give me glass of tap water insisting I must by bottle water."