Haute Dolci Trafford Reviews Summary

Menu Variety

Pros:

• "They cater a good variety of options for vegan and gluten-free diets."
• "Selection of desserts are outstanding, service is quick and efficient."
• "The menu is quite broad, I always like a lot of options."
• "Vegan chocolate dream (waffles and vanilla ice cream) tasted lovely!"
• "Googled gluten free at The Trafford Centre & found this little gem."
• "The cocktails were very tasty, I liked the strawberry mojito."
• "This place definitely has a nice, luxurious feel to it."
• "Absolutely enjoyed visiting Haute Dolci Trafford today."

Cons:

• "Poor Quality. Photos deceiving, drinks much smaller, ice 70% ice, 2% fruits."
• "The deserts look great but they are a bit too sweet for my taste."
• "The texture was not like a cheesecake is supposed to be and it was breaking apart."
• "Waited 35 mins for them to put four macaroons in a box."
• "Service was really slow, on a quiet Thursday evening."
• "There was a small hair on the plate (I wish I was making this up)."
• "After a short 10minute wait, the 2 desserts and milkshake arrived."
• "The staff were busy running arnd for nothing with empty tables."

Customer Service

Pros:

• "Service was really good - polite, friendly staff."
• "Staff are also super friendly and accommodating."
• "Najma was extremely polite, well-spoken and welcoming."
• "The staff were quite friendly !!!"
• "The food was lovely, we had the Eggsplosion (could quite easily share)."
• "Customer service was horrendous, absolutely shocking."
• "Great customer service from Najma."
• "The deserts are a work of art!"

Cons:

• "Poor service and delivery. Unpleasant experience with misinformed staff."
• "It took 40 minutes in total to get 2 desserts and a cappuccino."
• "Nice desserts and coffee (espresso), but poor service."
• "Very disappointed yesterday, no milk chocolate, no Nutella, no truffles."
• "The staff working does not care abt customers."
• "The manager (girl all in black) was rude and lacked customer service."
• "I felt so sorry for her as she seemed really tired."
• "There was only one girl running the entire floor."

Price and Value

Pros:

• "Prices aren't ridiculous, would probably visit again."
• "The price is reasonable, averaging around £10-£15."
• "Prices slightly on the higher side but that is expected given its location."
• "Usually when the food is excellent the coffee's tend to be poor but this was definitely an exception."

Cons:

• "The only downside would be the price as all the items are quite expensive."
• "The prices are really good.. Compared to what you could in other places."
• "For such a peak location, sort it out 🤷‍♂️."
• "They also had the audacity to charge service fee."
• "The desserts are average, just quite pricy for what you actually get."
• "We were charged 10% extra for their service which was poor!"
• "The waffles and cookie dough were pricey but very tasty."
• "Unfortunately well to overpriced to enjoy."