Nando's Telford Reviews Summary

Food Quality

Pros:

• "The food was amazing. One of us tried the new coconut flavour and they said it was actually very tasty."
• "Plant based options are fabulous."
• "Food was lovely."
• "Perfectly cooked and perfectly seasoned."
• "Tried the new garlic BBQ chicken breast which was delicious."
• "The chicken dishes are succulent & very tasty."
• "The food is amazing. Mainly chicken of course but other options like salads are available."

Cons:

• "Food was mediocre."
• "Was ok, not the best chicken was pretty dry and the portion of chicken was tiny!"
• "The 'chicken' was minuscule. After mentioning the size of my dish I was told that they're all like that."
• "Possibly the worst nandos I've ever visited. We had to change our order 3 times because they had nothing on the menu."
• "Only go if you want chicken. The burgers are ridiculously small."
• "Some of the best chicken from nandos I've had."
• "Food was okay."

Service

Pros:

• "First time being there the staff were ever so friendly and nice and the food they served was brilliant would definitely go there again and recommend this to other people."
• "It was so well organised and we all felt at ease. All staff were helpful and friendly."
• "The woman serving us called Sasha was very helpful, made sure we had everything we needed."
• "Didn't have to wait long to be seated or receive the food despite it being a busy Saturday afternoon."
• "Service was fast and efficient, servers polite and made sure we had everything required."
• "Quick great service."
• "The staff were fabulous and really helpful."

Cons:

• "Sadly had a bad experience here as Nandos wouldn't take cash and I was having a bad day plus some very rude staff."
• "No sign of ours when the waitress questioned the kitchen staff."
• "Possibly the worst Nando’s experience I’ve ever had. Poor customer service, cold food, missing food."
• "Food was great, service wasn't! we had eaten ours before our companions had theirs even after we pointed out the issue numerous times."
• "Service was very slow and I had to wait for my drink a very long time."
• "The waiter was awful, hardly did any work."
• "Absolutely shocking customer service from the 'manager' who clearly needs to go on a course."

Cleanliness

Pros:

• "Had a lovely relaxed meal here the other day, even got to use the outside tables as the weather was lovely."
• "The service was impeccable here at Telford, the restaurant was clean and food cooked to perfection and piping hot!"
• "Very clean and tidy too."
• "Spacious, very clean."
• "The restaurant is nice with plenty of seating, large ceilings, and nice decor."
• "The aesthetic was beautifully presented through the painting all over the restaurant's main dining area."
• "The restaurant is well controlled with outdoor seating."

Cons:

• "I went into this Nando's for some lunch with my partner... the dust and dirt inside this featured area was horrific."
• "Toilets were disgusting urine on the floor, tissue everywhere, blocked toilets and mold on the sinks."
• "The ladies toilets were a disgrace. Of the 4 available, 2 had no toilet paper and the 3rd was filthy."
• "Was nice despite the dirty seats and wasp who was insisting on joining everyone's dinner."
• "Cutlery was dirty, then a glass was bought to our table with lipstick on."
• "Chicken bones on the floor by where we were sat."
• "Portuguese atmosphere nowhere to be seen or heard."

Ordering System

Pros:

• "Weird ordering system in place whereby you have to scan a barcode on your table and order via the website and food and drink is then brought to your table."
• "Seated quickly, ordered via the app at the table for convenience and food was ready within 10 minutes."
• "Had a meal for there for the first time since before the second lockdown love the new table booking system."
• "Food and service were fine, very fast and they explained clearly how to order in the current situation."
• "Great place for eating-in, you get the usual quick service which you expect from Nando’s."

Cons:

• "Arrive at restaurant at 5:40 and there’s about 300 empty tables because it’s still quite early... Lady comes out and says it’s going to be 30 minutes and we have to go away until we get a text because of social distancing."
• "Only 1 star knocked off because they could have done better making it clear how to check in to join the queue."
• "As for online ordering and collection, my advice; don’t bother."
• "Every time we are told to wait for a table but not allowed to wait inside."
• "The girl taking my order didn't have a clue, and her manager just pointed her to the iPad for her to figure it out herself."