Bella Italia - Telford Reviews Summary

Atmosphere & Decor

Pros:

• "The restaurant itself was very cosy and warm."
• "Lovely decor all around in the walls and in and around the restaurant."
• "Located in the town centre, this place has a good vibe.. decor is refreshing & that's probably the first thing that catches your attention."
• "Great atmosphere."
• "Toilets were lovely and clean and there was a lovely atmosphere."
• "The decor and atmosphere is really spot on at this restaurant."
• "Really lovely restaurant with friendly staff. Plenty of vegan options labelled on the menu, the pasta is utterly amazing."

Cons:

• "Must say that we were not impressed with the atmosphere in the restaurant on a Wednesday night."
• "The atmosphere was very noisy. Not a place for a cosy, intimate meal."
• "Atmosphere was not welcoming."
• "The atmosphere was horrible, 2 staff members bored out their skulls bless their hearts re-polishing silverware because of how bored they were."
• "The atmosphere was horrible, 2 staff members bored out their skulls bless their hearts re-polishing silverware because of how bored they were."

Service

Pros:

• "Decent place with good service."
• "The service is good and the staff were great."
• "Service was promt."
• "Staff took great care of us!"
• "The staff were very pleasant and efficient."
• "The staff were so accommodating and kind especially towards children and making the restaurant family friendly."
• "Service was good & food was good as well."

Cons:

• "Staff seemed very stretched, only one member of staff greeting, taking food order and what seemed like working the bar too."
• "No welcome no smile. Everything seemed too much trouble."
• "Unfortunately this time we were very disappointed the service was poor having to wait over an hour for the main course after the starter."
• "Service was awful only had my starter sent in back we waited over an hour to be served."
• "Service felt rushed to the point where he was clearing our plates away before we had finished eating."
• "Service was generally slow and haphazard."
• "The service was extremely slow."

Food Quality

Pros:

• "The food was literally the best I've had in a long time."
• "Food was really good."
• "Food was delicious !!"
• "The food was bellissimo!!"
• "Their pizzas are very delicious."
• "The food is great."
• "The freshly-made lasagne is absolutely delicious."

Cons:

• "One of us got her starter cold and main cold."
• "Roast potatoes wasn't cooked, still hard."
• "Food wasn’t great like it normally is."
• "Food tasted nice however the pizza was greesy and rather small for nearly £15."
• "The pizza had almost no topping, with only 3 slices of duck meat, which was obviously frozen."
• "Food is absolutely nothing special or to be excited about, literally tasted like something you’d buy as a ready meal."
• "Food was over cooked and dry."

Value for Money

Pros:

• "The deal of kids eat for £1 in half term was amazing and the food was all lovely."
• "Set menu is good value £15 for starter and main meal."
• "Prices very reasonable with Gourmet Society membership."
• "We ended up paying around £60 for 3 course food for 2 people from the set menu, which isn't bad."
• "Bella Italia also participate in the Wuntu offers from Three Mobile. From time to time you can get main meals for £3 or £5 which is a huge bargain for RRP circa £10+."
• "Grabbed a bargain with 2-4-1 food using tastecard discount too."
• "Excellent value for money."

Cons:

• "Thoroughly disgusted at the lack of value for money."
• "It was the worst 49.00 we have spent will not be going back save your money not worth the prices they ask for 👎"
• "If you like tiny portions that wouldn’t satisfy a hungry Somalian."
• "Honestly if I fed my kids those portion sizes, somebody would report me to social services."
• "At £9.00 a head this should have been good value, but in reality it paid for half a fairly small pizza."
• "Not really value for money."
• "The food was average and our experience solidified the reason I don't eat at chain restaurants. Avoid."

Management & Staff

Pros:

• "Thank you for ensuring we had a decent night, we certainly had the best time!!"
• "Highly recommend an evening out here."
• "Our waitress Tonye made us feel very welcome, was very attentive, 5 stars all round!!"
• "I visited Bella today with my Grandaughter, I was Warmley greeted and helped as I use a scooter, our waitress TONYE went above and beyond explaining menu and was lovely to my granddaughter."
• "The staff were attentive & friendly & I like the Rustic Industrial vibe to the decor."
• "Staff were welcoming and food was nice."
• "All the staff were very nice and friendly."

Cons:

• "No welcome no smile. Everything seemed too much trouble."
• "Therefore we shall not recommend this place or visit again."
• "Super slow service, many staff doing nothing apart from talking between themselves."
• "Really disappointed with management decision."
• "Some of the staff are so miserable!!"
• "Rude staff who will go out of their way to make you feel awkward and we were sat down for well over 10 minutes without a whisper of a waitress."
• "Absolutely appalled by the customer service."