Village Green Reviews Summary

Atmosphere

Pros:

• "Atmosphere is calming. Good day out with family friends."
• "Was a lovely atmosphere, the food was great."
• "The atmosphere was very family friendly."
• "Went for my birthday and I found the atmosphere was great, people in the pub (regular customers and staff) were all really friendly."
• "Atmosphere is good, okay for families."
• "Has a lovely atmosphere on a Thursday evening with this."
• "Feel really welcomed in the warm atmosphere."

Cons:

• "It's run-down, has broken windows, dirty tables & an unpleasant atmosphere when the 'squad' is there."
• "Awful place, Saturday night 7.30ish not much of a welcoming atmosphere to start, really empty which says it all really."
• "The atmosphere was very rowdy, not a nice family pub at all, won't be returning."
• "But yeah I wouldn't go here again any time soon just because I found the ambiance a bit boring."
• "However it's so loud over the speakers my group who visited for a birthday meal were forced to shout ridiculously loud and ultimately had to wait to move tables, to part of the pub which was the only shelter from the blasting commentary."

Service

Pros:

• "You can order at the bar or by the app, table service."
• "The staff were very professional and welcoming."
• "The service was brilliant from Barr staff to the young girl that served our meals."
• "Always receive an excellent customer service by all the staff, and every time their food is superb quality."
• "Great food and great prices. Friendly staff shout out to Brendon and Jodie."
• "Staff are professional and friendly, always come and check upon you to ask how's the food, if any issues happen they take care of it in a way what benefits you, the customer."
• "Exceptional customer service by the waiter, so well mannered and went above and beyond to please."

Cons:

• "As many people said the bar is too small for how big the place is, seems there was only 3 members of staff, 2 behind the bar and one rushing around with the food."
• "The food was very poor, The service is also very poor, from certain members of staff."
• "The service was absolutely a shambles, the food come out we had to ask for the chicken to be cooked some more, it come out not cooked enough."
• "The service in this pub is an absolute disgrace."
• "Poor service overall, got order wrong including one which should of been gluten free."
• "After being ignored and obviously regulars being given priority I would definitely not recommend this establishment."
• "They really let themselves down today. Food ordered just before 4pm and after an apparent error on their part our order didn't go through to the kitchen."

Food Quality

Pros:

• "The burger was amazing."
• "Myself and my partner both had sirloin steak and it was absolutely delicious."
• "Food was amazing, I had the challenge burger which was cooked well, Not burnt and filled me well."
• "The range of meals on the menu was very nice to see including vegetarian options."
• "Food was cooked very well and the Friday deal for the 'Challenge Meals' was a nice bonus."
• "The food was 100%, absolutely faultless."
• "Had very nice service and couldn’t fault the food there was no chewy parts in my meet and cooked perfectly."

Cons:

• "The fish my partner had was overcooked the batter was too hard and crispy."
• "Can not fault the FOOD, but there is LACK of CLEANING in the PUB and with the PANDEMIC, should be done every day."
• "Rude staff....... food under cooked..... and as for the toilets in that place they are terrible."
• "The food was very poor, The service is also very poor, from certain members of staff."
• "The salad with the 2nd attempt at a lasagne (1st was over cooked, 2nd was fine) I wouldn't feed to a rabbit."
• "To be honest we only use this place as it's local. The food has gone downhill, that's if you manage to have what you ordered. Lots of it out of stock."
• "The food is awful."

Cleanliness

Pros:

• "Pub was clean and tidy. Your average pub grub here."
• "Big car park. Clean bright pub."
• "Pub is lovely and clean, staff are very friendly and efficient."
• "Clean and tidy venue with poor attention to detail from dome of the staff."
• "Upon arrival was greeted by the host who explained all procedures in relation to COVID and seated us at a safe clean table."
• "Disabled toilet - once inside it was spotless."
• "Plenty of room for my wheelchair and several disabled spaces at front."

Cons:

• "Disabled toilet - no door handle outside, so you have to open the heavy door with the radar key and hope it does not snap off."
• "The toilets are a bloody disgrace with many of the facility's broken or in appalling conditions."
• "Toilets have seen better days with hand dryer not working and doors falling off toilets."
• "The food is awful, and don't even get me started on the awful state of the ladies toilets."
• "Peas were hard sticky tables bone in gammon my mum is disabled and the disabled toilet is uncomfortable.......wood holding up a sink no room for a wheelchair I'm annoyed."
• "The second steak was very overcooked and actually burnt in parts and the bacon & cheese chips were excessively salty."
• "Gammons was incredibly salty and looked like it could still get up and run around."