The Atrium - JD Wetherspoon Reviews Summary

Category: Pub Birmingham

Address: National Exhibition Centre, Marston Green, Birmingham B40 1NT, United Kingdom

Phone: +441217827757

Rating: 3.0
based on 149 reviews.

Staff and Service

Pros:

  • "Staff very friendly. Although the place was very busy as you would expect at an event the food came very quickly with no problems with the order."
  • "Phenomenal food, Excellent staff, Wonderful drinks selection."
  • "Service was friendly."
  • "Great staff who handled the crowds at an event well."
  • "Ordered breakfast from the app and it arrived within 10 minutes! Very impressive and the waiter was extremely helpful and went out his way for me."
  • "The food was hot, fresh and delivered by extremely friendly and efficient staff."

Cons:

  • "Staff ignored me & carried on chatting."
  • "Staff were not aware of table number locations, so were wandering around with plates of food, shouting table numbers, sometimes for 5 minutes before giving up."
  • "Staff were just watching videos and laughing instead of serving customers."
  • "Rude staff, jokingly said about the Heineken not being in a branded glass so the manager tipped it from the standard glass to the branded one making it flat."
  • "Some of the employees looked like they'd rather drink battery acid than be there."
  • "Very rude staff, no attempt to amend anything."
  • "Just went in for coffee with my daughter and got completely ignored by staff who were sat around talking and swearing?"

Food Quality

Pros:

  • "Phenomenal food, Excellent staff, Wonderful drinks selection."
  • "I enjoyed my burger which was high quality meat."
  • "Our food did arrive, and it did arrive hot, it couldn’t have felt more like Christmas morn."
  • "Food was nice, fast and the same decent quality as any other spoons."
  • "Out of all the Wetherspoon pubs been too, meals always been spot on, great hot food, coffee perfect and juice excellent how it should be."

Cons:

  • "This is an astonishingly bad weatherspoons, I don't even know how it can be trading as part of their brand."
  • "Food absolutely awful! Chilli Con Carne just like dog or cat food! After two mouth fulls couldn't eat anymore was that bad!"
  • "The burger must have been the cheapest meat, it was luke warm and to be honest I would not feed them to my dogs."
  • "Food was awful!! Lasagne was cold and when we complained waitress took it back to the chef who placed his hand on top, then put in the microwave, whilst moaning at the waitress (you can view the kitchen area)!!!"
  • "The chicken burger was tasteless and poorly presented."
  • "Food was terrible, and poor quality!"
  • "Possibly the most dirt meal I've ever had, soggy uncooked chips, clearly microwaved and unfresh as it arrived just as we got back to the table."

Atmosphere and Cleanliness

Pros:

  • "I like the Atrium. It's a real plus to the exhibition centre."
  • "Bright, airy, spacious. Some reasonable snackeries as well."
  • "This Spoons was easily accessible and well set out and nice and quiet before the show started."
  • "I love how light and open it is, really easy to maneuver in a big power chair."
  • "Nice atmosphere though."
  • "Tables clean, plenty of space."

Cons:

  • "Running a reduced menu with small portions and ridiculously high prices, understaffed with only one girl behind the bar."
  • "Tables unattended to and dirty. Had to ask for the table to be clean even after sitting down at the table with visible plates and cups from previous people."
  • "The bar was dirty along with lots of tables."
  • "Questionable sofas looked like they hadn't even seen any cleaning equipment in 20 years."
  • "The place itself is dirty empty plates waiting to be cleared on tables."
  • "Filthy tables everywhere and you can’t order using the app."
  • "My experience in here was not too great, the tables where smiley and filthy the majority of the time I went here."

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