Lidl Reviews Summary

Store Layout and Cleanliness

Pros:

• "One of the largest Lidl I have been in. It has the full Range of Lidl products."
• "Cleanliness is number 1 priority for me so thanks Antonia, you have a loyal customer on your shop!"
• "Ive been to other Lidl’s before and the first thing I noticed is that this is very clean store."
• "It's a brand new store so everything is nice and smart."
• "The shop is sparkling clean and smells fresh!!"
• "You can smell the freshness! I would rate 10 for the cleanliness."
• "I love the bakery but I am really impressed with the cleanliness of the store."

Cons:

• "The aisle were mostly empty."
• "Rarely we come to this particular branch. Well, today was another disappointed visit... Still, slightly messy some of the shelves, missing produce, or not replaced."
• "Some shelves were not stocked up and a lot of empty cardboard around; some pastries were on the floor as well, so overall, the store needs a bit of care."
• "A bit all over the place, items disorganised and the system doesn't make much sense."
• "Very clean compared to ball's Bridge tesco but not fully stocked anymore can't do a full week's shopping have to go to other shop for rest of shopping."
• "Lot of the shelves were under stocked."
• "A word of warning about the bakery (cakes and rolls) that is near the entrance, the rolls and cakes etc are handled by children and adults alike and then replaced in the same way that a child picks up a toy."

Customer Service and Staff

Pros:

• "Hi i just want to thank 2 members of staff at yr store i got there very early this morning i hope to get one of the pools on offer the cleaning lady came outside and asked if i was ok on a couple of occasions then the manager well i think he was what a lovely polite man who helped me get my pool they both are a credit to yr store many thanks for yr kindness."
• "Love love love this store. Something new to sample each visit."
• "A worker that I have observed is a hard working lady with black hair who I always see smiling and willing to help."
• "Lovely and caring staff. If asked for something assist with great patience."
• "The staff are very friendly and always try to make customers leave the store happy!"
• "Staff are friendly and helpful."
• "A very nice lady her name tag had the name Antonia on it came to me with such positive energy willing to help me and asked how she could help."

Cons:

• "The cashier practically threw the items down the belt at a ridiculous speed barely allowing us to pack the bags properly."
• "The deputy store manager was not courteous as he just ignored our explanation."
• "I was with my baby and I was waiting very long until the stuff served me. Very rude and indifferent, especially I remember the girl Rebeca, she was just throwing my products, I didn't manage to put them in bags."
• "The guard of today on 02/10/2021 at 16:00 did not want to let my wife and her one-month-old child buy an urgent diaper, the temperature outside is very low and she could not wait in line because people let her out of line, the guard raised his voice at her and kicked her out of the store!"
• "The customer service it was so Rude and unhelpful at all."
• "The staff utilises their time at work to chat to friends and not helping customers at the self service till."
• "For first time ever I treated as a valued customer with respect get all the help I needed."

Pricing and Product Range

Pros:

• "Prices are still competitive, but the likes of Tesco and Asda have nearly caught up now with a much better shopping experience."
• "Lidl is an amazing store for not only those that have family's but customers looking to find discounted groceries that remain of good, decent standards."
• "Great prices are what make Lidl our main grocery shopping destination."
• "This has a lot more variety. I love their bakery items."
• "Great for shopping. Reasonably priced and good quality food."
• "Lots of choice of products, huge middle section with new and older home ware, clothes etc."
• "Ample varieties of all necessary stuffs. Bakery is good in assortments."

Cons:

• "One of the largest Lidl I have been in. It has the full Range of Lidl products. Update: pricing has changed, not always the cheapest."
• "Passed by to get a few bits and bobs but they had run out of what I wanted."
• "Never have the deals from the leaflet in at least the past 6 months."
• "However, to counteract this, the middle section is full of all sorts of junk that I don’t need but just really feel I ought to get."
• "I had originally decided on 1 star but gave 2 purely based on the wide selection of items they stock."
• "It is an ok store, but I find it a little disorganized..."
• "PLEASE BE AWARE WHEN GOING SHOPPING AT THIS STORE IF YOU ARE DRIVING."

Checkout and Parking

Pros:

• "Store is well laid out and self check out is fairly simple."
• "On the plus side the safe carpark."
• "Central location close to town, free 90 minutes car parking."
• "Have both manned and self service tills which is good."
• "Now that they’ve added the self service checkouts getting out of the store is a lot faster than it used to be."
• "Plenty of parking spaces including disabled bays."
• "Parking is really good and the location also. Kudos for Lidl."

Cons:

• "The worst one around, 6 tills but never more than one open."
• "It was good but we got a parking ticket for being there for more than an hour, I think that is totally disgusting."
• "Terrible experience, no actual cashier opened."
• "Always busy....long queues and hardly any tills open."
• "NOT ENOUGH STAFF!!! Very few staff at hand, not enough open check out lanes, so paying for your shopping is a nightmare!"
• "Self service counter was real mess."
• "We are forced to use self checkouts nearly all the time, those are horrible horrible experience, very slow, taking 30+ seconds to register scanned product and have to call staff to help out at least twice or thrice per shopping."