The Malt Shovel Reviews Summary

Food Quality

Pros:

• "The food is so fresh and they serve real creamy homemade mashed potatoes."
• "Food was excellent and well cooked for my liking."
• "The food was very good and very reasonably priced."
• "Lovely hot fresh food!"
• "Food was really tasty, proper hearty carvery with tender meat and generous helpings of potatoes and veg."
• "Food was beautiful beef cooked to perfection."
• "The food is delicious and staff are amazing with allergies and dietary requirements."

Cons:

• "The food was awful. the potatoes were all brown and hard."
• "Never experienced such bland food no taste veg disgusting meat dry roast potatoes absolutely terrible and gravy well if they had some I'd review it no yorkshiers what a poor carvery."
• "The Hand Battered cod and chips was a poor effort. One of the worst I've had - really don't bother."
• "Our pizzas arrived 10 mins later and they looked nothing like what I've had before (Philly Steak) and it didn't taste very nice either."
• "Save your penny's and go somewhere else. Food is very poor! Wet mushy cauliflower, burnt peas, crunchy carrots, burnt rock solid roasties."
• "The food was absolutely disgusting, I ordered a burger meal and took back as it was that bad."
• "The beef was mainly fat and the gammon was the end cuts and was as tough as leather."

Service

Pros:

• "Staff were extremely helpful and friendly. We were a party of 8 and had the 3 course boxing day meal at the price of £19.99 each, all of us enjoyed our meals and thought it was extremely good value for money."
• "Brought the family for an early dinner today, pleased with the service from all the staff from bartender to the kind waitresses that brought our order out."
• "Good speedy customer service."
• "Was very pleased with my experience today at the malt shovel… Charles at the till was very very pleasant at all times very helpful and very efficient at his job."
• "Staff are super friendly."
• "Lisa and Laura are so kind it is such a lovely warm welcoming pub the food is beautiful Lisa and Laura are the best."
• "Great food lovely friendly staff would recommend excellent value for money."

Cons:

• "Although the service was good from Emma and she did try to accommodate my family. We found that they had ran out of a lot of the food, all fruit was gone, no main meals and kitchen staff a bit more unwilling to bend to my families needs."
• "Food was quite good, however waitress was very pleasant but hopeless."
• "Very disappointing. Visited on a Wednesday evening at 7pm for my daughter's birthday. They were very short staffed and had to wait ages."
• "Staff were inattentive and the air con was so powerful my hair was blowing in the wind, freezing cold which made good cold very quickly."
• "Waited nearly 10 minutes for a chef to appear to serve us at the carvery... member of staff tidying up the sauces, which were uncovered in dishes, at the same time as scratching her head."
• "Poor had to wait 40 minutes for drinks then 3 hours for food the service was very bad."
• "Staff too busy chatting to serve."

Atmosphere

Pros:

• "They made for a great atmosphere."
• "It is a lovely welcoming place to come to."
• "The place is always nice and clean and the staff all seem happy."
• "What a lovely friendly place."
• "The atmosphere was good and defo service with a smile."
• "A nice pub and restaurant, we enjoyed a carvery, always top class."
• "Such a nice place to visit for a family meal! The staff are lovely, Joshua in particular is very helpful and has wonderful customer service."

Cons:

• "No atmosphere. Won't be going back."
• "Place was dirty. Tables with used plates everywhere."
• "There were glasses plate's including discarded food on most of the outside table's and we're there almost 2 hours."
• "Oh dear, avoid this place. Full of tattood chav's in tracksuits, old people dribbling on the carvery, large queues, poor service, miserable staff, sticky tables and floors and bland food."
• "The carvery as gone down hill a lot, wouldn’t recommend it to anyone."
• "Worst carvery I have ever had... Flies were flying all around the food... Staff wasn't very friendly / welcoming."
• "Slow shocking service. Avoid."

Value for Money

Pros:

• "Staff were extremely helpful and friendly. We were a party of 8 and had the 3 course boxing day meal at the price of £19.99 each, all of us enjoyed our meals and thought it was extremely good value for money."
• "The food was very good and very reasonably priced."
• "Great food lovely friendly staff would recommend excellent value for money."
• "The food is excellent value, Daily Deals are £7.99 for pizza /burger and a Pint."
• "Really great prices."
• "Food delicious, excellent value."
• "Very tasty. Very reasonable priced."

Cons:

• "The worst 'too good to go' box I've had so far. Not even worth the discounted price, never mind the original price."
• "Save your penny's and go somewhere else. Food is very poor! Wet mushy cauliflower, burnt peas, crunchy carrots, burnt rock solid roasties."
• "The food was absolutely disgusting, I ordered a burger meal and took back as it was that bad."
• "Not worth the 9.99 I paid for it."
• "The beef was mainly fat and the gammon was the end cuts and was as tough as leather."
• "I know a roast on a Sunday is the going rate but found that the price is a bit much for what it is."
• "On the expensive side but great quality carvery."