The Stag & Pheasant - JD Wetherspoon Reviews Summary

Staff and Service

Pros:

• "Very friendly & helpful staff, the services were great."
• "Could perhaps do with another way of serving customers, but the queue system does eliminate confusion over who's next. Nicely decorated interior, and friendly staff."
• "Staff were friendly and efficient."
• "Such lovely, helpful front of house staff trying so hard to make sure customers are happy."
• "The servers are friendly, happy and are keen to please."
• "Service however is always good and the staff are friendly and helpful."
• "Nice efficient, friendly staff."

Cons:

• "Her miserable unfriendly demeanour was the last straw."
• "Service was extremely slow and the staff appeared to be completely unmotivated and not bothered about our wait."
• "The managers whom were seen to be chatting amongst themselves and off duty staff members getting premium treatment at their tables."
• "Security staff have been extremely rude towards me and my friend tonight."
• "The service was so bad we ended up ordering double of how drinks."
• "Stood at the bar waiting to order food, barman acknowledged me, then 6 young females walked up to the bar, barman ignored me and served them.... Very unprofessional service....."
• "Poor service the whole time was there staff not interested to help."

Food Quality

Pros:

• "Considering the price of the food is fairly cheap in comparison to rival pubs, the food is actually good depending on what your order."
• "Food was lovely! Questionable service."
• "The meals are lovely that are served throughout the day and excellent value for money."
• "Food was amazing, and at a great price, there was plenty of different foods to choose from."
• "Food cooked to perfection."
• "Food was lovely."
• "The chips are always lovely."

Cons:

• "One star was taken off because the disabled toilet was leaking when I used it which isn't ideal."
• "Received the sides ten minutes before our main meal arrived cold."
• "Breakfast today, virtually everything was undercooked, bacon, black pudding, tomato & mushrooms, beans were cold and the eggs were overcooked."
• "Omg worse whetherspoon experience ever where food concerned..my gourmet steak 👎dry crust on mash..peas cold..first three bits of steak chewy."
• "When our breakfast came it was cold and had to be sent back...they microwaved it!!"
• "Food is cold and on this occasion a notice said no eggs!"
• "Poor quality food."

Ambiance and Cleanliness

Pros:

• "Great atmosphere."
• "Clean and pleasant surroundings."
• "Seating is comfy and staff are welcoming and approachable."
• "This establishment is very grand in appearance with an impressive looking island bar."
• "The interior and outside was very clean."
• "A cosy atmosphere with lots of nooks and crannies."
• "It's modernly furnished and well kept by the staff."

Cons:

• "Despite how good the food is, the atmosphere is dreadful and too dark and unwelcoming but if you can put that to one side, you’ll enjoy the food here."
• "Tables not cleared for ages and some tables not wiped."
• "Its a bit dark and gloomy."
• "Trod in food on carpet, feet sticking to floor at bar. The air was full of smokey burgers and fried food which permeated my clothes and hair."
• "Very scruffy and grubby, sticky tables and floor."
• "The seating on which we sat was heavily stained and dirty(not good when you have dressed nice to wonder what residue was going on your person)."
• "Sticky tables."

Value and Pricing

Pros:

• "A spacious eating pub with fair prices!"
• "I’ve been here every week for the last six or seven months. Doesn’t disappoint."
• "Good atmosphere, friendly staff, food arrived fast and was good."
• "Food was great for the money."
• "Good food not expensive great pancakes."
• "The meals are decently priced and many include a drink."
• "Nice for breakfast and lunch. Good value for money."

Cons:

• "There is a reason establishments like this are 'cheap' if you can call 20 quid for 2 breakfasts cheap."
• "Had the 3 small plates now just shy of 15 quid so not only has the price gone up the portion of chips was probably half what it was value wise not great."
• "I can only comment about the clientele on a friday night but tbh with a wetherspoons it is what it is cheap drinks with a cheap clientele!"
• "Christmas dinner was quite dry and when we asked for extra gravy was first told we'd have to pay for it, and then told they didn't have any more!"
• "Nice for breakfast and lunch. Good value for money, just be aware that the pancakes with bacon breakfast option now only has 3 small pieces of streaky bacon!"
• "The food was not cooked good, the grill wasn't cleaned before my steak was cooked, partner food wasn't defrosted properly."
• "Good food but got our order wrong 3 times before they got it right."