Rushley Reviews Summary

Management

Pros:

• "Joe the new manager was brilliant, helping us with drink choices and the food order!"
• "The pub seems to have been taken over from the previous manager, and Joe the new manager was brilliant."
• "Always loved this place even as young man but still over the years this establishment has retained its friendly character."

Cons:

• "Tragic service, Dawn the manager needs to teach her staff some customer service."
• "The manageress called dawn really needs to go to public relations classes to improve her manners to the customers."
• "The manager was aware of what was happening no apology from her she actually didn't smile at anyone the whole time we were there."
• "The manageress stated that they hadn't had a chef for 7weeks and the one today was agency staff."

Service

Pros:

• "Foods very well priced and we were seated within seconds."
• "I found the staff were amazingly helpful and made the time to make my customers feel welcome."
• "The staff were lovely and so helpful. Thankyou to you all."
• "Staff were very friendly, polite and helpful."
• "Despite the staffing issue, the people on the bar could not do enough for us!"
• "Came here with friends and family, the staff greeted us with a friendly and warm smile."
• "Katie who served us was very professional she greeted us with a smile and the service was brilliant."

Cons:

• "Waited 40 mins for food when the place was nearly empty, when it came all the food was dire."
• "Called to get a meal at 12 noon they were supposed to be open at 11am but all the doors were locked."
• "No customer service on arrival."
• "It was chaos and very noisy with lots of children everywhere and parents not controlling them screaming and shouting."
• "No one seemed to have a clue what was happening."
• "Service wasn’t great, not many staff on and didn’t seem to be doing their job right."
• "Very poor customer service. Would not recommend."

Food Quality

Pros:

• "Incredible food."
• "Food is always good (particularly the fish & chips and steak)."
• "the food was excellent as always."
• "Steaks always cooked to perfection, food always comes out piping hot and delicious."
• "The food was excellent and plentiful."
• "The food was amazing and the 2 waitresses couldn’t do enough for our party of 10."
• "The food was lovely, the service was quick and the staff were all really friendly."

Cons:

• "Used to love this place, but today no Sunday dinners, no gammon, no rib eye steak and 2 desserts not available."
• "When the starters did come they were missing garnishes and sauces."
• "Small portions with no extras."
• "Food was terrible even after an hour and a half delay just for the starters to come out."
• "Terrible food and service the worst experience I have ever had it was supposed to be a happy xmas meal with work friends and the whole time we were there it was awful from start to finish avoid don't waste your money."
• "The food we ordered was inedible, overcooked and dry to the point of burnt, the onion rings were swimming in grease."
• "Very disappointing after being recommended, we ask for medium steaks basically they could have walked off the plate, chicken burgers dry."

Ambiance

Pros:

• "They're following the new government guidelines which is good and have a one way system in place."
• "Great atmosphere, great staff and fantastic food."
• "The Christmas decorations are brilliant."
• "The pub is very festive, decorated up for Christmas. Looking amazing."
• "Nice atmosphere and gearing up for a great Festive Season."
• "The atmosphere is warm and friendly."
• "The atmosphere is lovely."

Cons:

• "Now that they've reopened from covid their one way is utterly ridiculous and their signage is pathetic."
• "It was chaos and very noisy with lots of children everywhere and parents not controlling them screaming and shouting."
• "Just as we were about to leave my granddaughter dropped something on the floor and I bent down to pick it up and noticed the filth that was under the table."
• "The place is an absolute joke no food being served on a bank holiday people walking out."
• "Has the potential to be a great family pub, but it never quite manages to be want you want it to be!"
• "The bar was full of empty glasses and no one cleared our table of glasses."
• "Depending which day you go on will depend on the quality of your food you must have more then one chief one good and one bad, staff seem like they are working in a prison no one wanted to smile."

Accessibility

Pros:

• "The doors are suitable for wheelchair /buggy access."
• "Kids liked the play area."
• "Nice sized function room as well as an outdoor play area for any young ones."
• "Excellent pub good choice on the menu, I sometimes take a disabled person in a wheelchair, it has a ramp access, that is very adequate, staff very helpful."

Cons:

• "The seats can be quite uncomfortable after a certain amount of time."
• "The Rushley is situated on a large main road which can be very busy. There is a large car around the pub but only 2 disabled parking spaces."
• "The entrance has steps going up to the doors limiting wheelchair access however they may be further ramp access which I have not seen."
• "Toilets for baby changing were disgusting nappies overflowing in bin."