MAL-VW Transporter Service, Repairs & Campervan Sales Reviews Summary

Quality of Workmanship

Pros:

• "Their diagnosis and repair of a range of long-standing issues in my 2015 T6 VW campervan conversion has been excellent."
• "We have bought a Freerunner T6 conversion from Mal-VW, a van that they converted and maintained for the previous owners. The quality of the workmanship is superb."
• "Matthew and his team know everything you need to know about buying and getting the best out of your van."
• "The quality of workmanship of the conversation is in our opinion second to none."
• "The conversion is of an excellent standard with great attention to detail and stylish touches."
• "I'm really impressed with the quality of the work I asked Matt and the team to do (tow-bar, awning, annual habitation check and training on some aspects of the van)."

Cons:

• "I would never recommend this company after spending a lot of money to have my vw crafter converted I discovered a problem with windows leaking."

Customer Service and Professionalism

Pros:

• "Matt honest and personable, whilst working on my van, alongside Ian, he carried out some routine maintenance."
• "The experience and service received from Matt and the team was exceptional."
• "I love this centre. The team are professional, helpful and efficient."
• "Matthew and the Team at Mal-VW, have been excellent."
• "We are exceptionally pleased with our Dreammaker, the conversion and build are top quality!!"
• "First class knowledge of VW vans. Excellent service and real attention to detail."

Cons:

• "On both occasions the service has been professional and thorough. He and his team clearly display and immense technical knowledge and present as committed to doing high quality work at affordable prices."

Handover and Explanation Process

Pros:

• "Matthew is passionate about his work, reflected in the 5-6 hour handover when we took receipt of the vehicle."
• "The handover process was thorough and left nothing to chance which proved really useful in the early days of using the van."
• "We were given a meticulous debrief on how it all worked and how to ensure it is maintained in good working order."
• "Matthew went to great lengths to explain all the intricacies of the campervan; even passing on tips such as how to “roll” down the pop-up window to avoid creases."
• "The handover of the vehicle was comprehensive easy to follow. They are always available for advice if you need it."

Cons:

• -

After-Sales Support

Pros:

• "After our first trip away, there were a few ‘snagging’ issues and these were resolved within the week without fuss or charge."
• "We feel confident that Matthew is always available to help us with any technical queries."
• "The customer service and the handover is very thorough, which gave us confidence when driving and using our van."
• "They are always available for advice if you need it. First class service and we would recommend MAL wholeheartedly."

Cons:

• -

Technical Knowledge and Expertise

Pros:

• "Their knowledge and attention to detail is meticulous and professional."
• "The team are professional, helpful and efficient. Matt provides a thorough break down of what needs doing at each stage, offers advice and options."
• "Matthew and Ian's knowledge is second to none, but more importantly, the level of customer service has been above and beyond."
• "They have very high standards across the board not just for the build but also for the aftercare of the vans."

Cons:

• -

Value and Pricing

Pros:

• "We bought our first Transporter here. We had a few specific requirements and Matthew did not disappoint."
• "Great Excellent service. Bought our VW Camper van some 6 years ago and could not be happier with Matthew and his team with it."
• "Love our vehicle, a T6 LWB Freerunner. We think Mal-VW is a great company to use and we thoroughly recommend them."
• "My experience with this company has been first class, all the information and advice from Matthew and the team has been spot on."

Cons:

• "May not be the cheapest at first glance but the the quality and attention to detail shines through compared to competitors."
• "I bought a really nice T6 4Motion from Matthew of MAL-VW turned it into an absolutely Fantastic T6, Matthew and his team are extremely fastidious in their execution of any request you make."