Address: 165-169 Cranbrook Rd, Cranbrook, Ilford IG1 4TA, United Kingdom
Phone: +442086169797
Rating: 4.2
based on 400 reviews.
Food Quality
Pros:
"The food is just amazing - well cooked with the best taste."
"Absolutely delicious Turkish food, and very cheap compared to other Turkish restaurants for the same quality of food."
"The food is always full of flavours and spices and is always cooked to perfection, juicy and never over cooked....meat so tender it melts in the mouth."
"Absolutely amazing food and very authentic taste."
"The food was excellent. Nicely spiced Kebabs an amazing Pearl Barley and free tea and a lovely Pistachio Turkish Delight to finish off."
"The food was really fresh."
"The food is lovely best turskish."
Cons:
"Very disappointed. Didn’t like the food at all sorry once you try green lane it’s very hard to appreciate somewhere else. Food was dry and tasteless."
"Unfortunately the food was sub standard and lacked taste, especially the rice."
"The food itself was drowning in the sauce so after all that wait the food was a little bitter and definitely not upto my expectation."
"The cop shish didn’t really taste of anything and some pieces were chewy. The rice was also very bland."
"The doner smelt and was RAW."
"If anyone like to eat raw meat best place to go there. Made order for mix grill platter, dice meat and ribs was completely raw. Kebabs was very dry."
"The food was below average if I'm brutally honest."
Service
Pros:
"They make the food by their hearts and specially the staff is so calm their even tho it’s too much busy but you will see a big smiles on the staffs face."
"Staff were very friendly, accommodating & attentive."
"Staff are friendly, service is Fantastic."
"Waiters and waitress are very organised and attentive."
"Staff were welcoming from the beginning, attentive and quick."
"Great service and really helpful waiters, friendly and ready to answer your questions."
"Service was great and on point."
Cons:
"Great Food but horrible waitresses/waiters."
"The staff was rude and slow in taking our orders."
"The supervisor approached and asked us to leave as its too busy, and they wanted the table back."
"The waitresses are terrible and give zero eye contact, you literally have to flag them down to even attend."
"Food was good but the service was absolutely horrible. Its not even that they were too busy, they just weren't aware of their surroundings."
"Very poor service from the guy wearing one earring. didn't get his name. Wouldn't give bread. Wanted to get our order in a rush! Very rude!"
"The staff was incredibly rude as usual."
Price and Value
Pros:
"Great tasting food, prices are good, huge menu with starters, afters, deserts and chefs special`s which come at an inexpensive price."
"We had 'Chef's special' sharing platter for 3-4 people, £34... I think that's a pretty good deal."
"Ordered the Chef's special platter for around £22. Described as for 2-3 people. I think that should be 3-4 people!! So tasty. Variety of meats and rice."
"Their lahmacun is perfect, and affordable."
"For the quality and quantity of food Sultan is excellent value for money."
"Food tasted nice, for the price and everything, it is worth it."
Cons:
"The food I admit is pricey."
"You should put more efforts since your prices are quite high."
"Recently they have increased their menu prices, which seems to be a common trend among Turkish restaurants."
"Quality of food has gone down hill, I have been going to sultans since they opened, but I have realised they have made the portions smaller increased the prices."
"To sum up initially this was value for money which was a unique factor but now the quality is worse and the price has skyrocketed so with all things considered I'd rather try a different Turkish place which offers better flavour for similar price."
"I’m actually appalled for the service and this restaurant... Pathetic service and overpriced."
"Also no change was given although the change was not much."
Atmosphere and Space
Pros:
"Atmosphere is very nice in there, almost feels like you're in Turkey!"
"A great-looking place that has been made to look Turkish to the customer to make them have a wider feel of what a restaurant in Turkey looks and feels like."
"The ambience is quite wonderful, the cleanliness of this restaurant is by far lovely."
"Atmosphere is brilliant and staff is friendly and very professional."
"The atmosphere in the restaurant was very good and the swift service from the team meant plenty of smiles all around."
"Absolutely delighted with our experience at this Turkish restaurant! Highly recommended!"
"The ambiance was warm, the staff incredibly welcoming."
Cons:
"I am a bit disappointed with the dining space. It is congested and very inconvenient to move around."
"If you like crowded place with people shouting and where you can’t talk to your family on normal voice, it’s an ideal place for you."
"Tables are very tightly managed and customer can hardly walk."
"The busy place is too tight for sitting down. You're basically rubbing your elbow against another customer on another table."
"The food is always amazing, however the atmosphere is not so great it's very loud and lots of tables are crammed together."
"It’s not an interesting place to go. The atmosphere is worse, is very crowded, it’s all packed, you barely can walk to the table."
"our experience was disappointing. It was very hot and stuffy, there was no air conditioning."
Payment and Policies
Pros:
"No extra charge for allowing us to have a takeaway box and they put it in."
"Also, shoutout to one of the waiters, Mehdi. I made a mistake ordering and he made me a whole new set of lahmacuns without any extra charge."
"This is a halal restaurant. Covid safe! No mask no entry policy. Screens between each table. Hand sanitiser. Track and trace."
"They do offer commentary tea which is a nice touch."
"The only thing I would improve is keep the prayer room open for visitors."
"Parking on street after 7.30pm nearby."
"They don't serve/sell alcohol which is good."
Cons:
"These people only accept cash. If you don't have enough money in cash you might get trouble."
"This business only accepts cash only, so make sure you take cash."
"The person who collects the amount told me as comedy there is toilet to clean just because of my first card delined while trying the payment."
"Also no change was given although the change was not much."
"No good service, disgusting the man who put salads on plates used his hand, he wear 1glove and after put salads used for another thing, no respekt for customers, hygiene bad reputation."
"Staff is very rude and unprofessional no customer service after serving the food they didn’t come back to ask do you need anything…. Toilets are so dirty. water on the floor everywhere and no toilet paper inside the toilets."
"No parking, have to use streets which have metered bays or try and find free street parking which is possible if you start looking a little further out."