Carlton Lounge Kingsbury (Indian Restaurant/Takeaway/Bar/Banqueting) Reviews Summary

Service

Pros:

• "Outstanding & Excellent service by Jaimini, Hetal & Brijal a perfect example of customer service which every customer expect for usually."
• "The service provided by our waiter was exceptional."
• "The staff truly went above and beyond to ensure that my dining experience was enjoyable and memorable."
• "The service we received at the restaurant was second to none."
• "Very Kind staff and quick service which was great especially after finishing a long shift myself."
• "Excellent service from Vaidik, who went out of his way to ensure everyone (including our 2 yr old child) were extremely well taken care of."
• "The staff were friendly and attentive, providing excellent service throughout the meal."

Cons:

• "We had a group of 14 and they wouldn’t serve us drinks... Never heard of such poor customer service!"
• "Absolutely poor customer service. Waiter literally shouted at us to order quickly as the restaurant was busy."
• "Had the worst experience ever. One of the staff named Hardik was extremely rude to us."
• "Not good service. Came to celebrate for a birthday and my food was undercooked."
• "The customer service was very bad, from reservation to adjustment of booking to the table reservation, it was horrible."
• "Poor customer service. Not family-friendly. Very rude and arrogant management."
• "We had the worst experience at the restaurant. I was out with my family and the staff were being really rude to another family that was there."

Food Quality

Pros:

• "The chicken biryani was very tasty and well cooked."
• "Amazing atmosphere and excellent food. Paneer tikka, veg manchurian were delicious and perfect to my liking."
• "The food was delicious."
• "The food was mesmerizing and we loved the service by vaidik and team."
• "The food is seriously fabulous, they give very good portions and the quality of the food is excellent."
• "The food was as good as it gets and the portion sizes were very generous!"
• "The food was amazing. Flavoursome and so filling."

Cons:

• "Also paneer was totally burnt not happy."
• "The chicken tikka was nice but too hot."
• "Serves stale and bad smelling food."
• "Very OVER PRICED food for nothing more than a 2** @BEST Quality of food."
• "Veg manchurian was uncooked from inside, panner karahi taste more like tomato purée."
• "The food was also the most bland Indian food I've ever had."
• "Mixed grill was probably one of the worst i have ever had."

Ambiance

Pros:

• "The atmosphere is a welcoming family feel and the decor is nice."
• "One of the best place to visit with your friends and family good ambiance."
• "An obscure building background music remained in the background so as a group we were able to converse, it is a gem!"
• "The ambiance was fabulous and the food was very delite full."
• "There is an amazing little pond with real fish, walkover bridge and a large waterfall feature that makes for a lovely calming atmosphere."
• "The atmosphere and ambiance was just right for food drinks and catching up - not noisy yet cosy."
• "The atmosphere was welcoming and cozy, with beautiful decor that created a comfortable ambiance."

Cons:

• "The place is too noisy, and service is really slow."
• "Beautiful EMPTY garden. Two restaurants on site which was very confusing."
• "The restaurant decor is a bit dark and the music is a bit loud."
• "You have to shout to be heard in your own table."
• "Full looking restaurant, always cold & not very warm looking - main focus is Shisha Lounge next door."
• "Was sent upstairs to their so-called private dining area, it felt like a wedding hall with round tables with no atmosphere."
• "Place looks rough as a badgers arse on the outside and parking is a nightmare."

Value

Pros:

• "Had amazing food with friendly with 20 percentages on food on mother day."
• "The manager was very obliging and ended up with shots each on the house."
• "Great performance and entertainment with attractive prices to select from and mouth-watering food!!!"
• "And last but not least 25% discount offer on dine in was a surprise 😊."
• "Cherry on the top was the surprise bill at the end which was very competitive compared with similar establishments in the area."
• "Fabulously tasting food, even though pricey definitely worth the money."
• "We will 100% be hosting future events at Carlton Lounge and recommend their event management to anyone!"

Cons:

• "They charge me 2.50 for each soda water where it is free in pubs and other bars."
• "To sit on the table you have to pay 10% from the bill."
• "This is very wrong and unethical. And also the staff is very rude."
• "Food was very nice but way over priced- when equally good food on the high road for less than half the price."
• "It’s clear they just want to make quick buck and do not want to offer any discounts."
• "Total rip off. I been shocked we book the table of 11 people and they promised us to charge £70 each as much as we can eat."
• "They were adding to much money to the bill for 1jug of passion juice they charged me 24 pounds."