Window to the Womb Walthamstow, London Reviews Summary

Staff and Service

Pros:

• "Georgina was very kind and welcoming when I arrived at the reception desk!"
• "The staff is lovely, polite and friendly."
• "The whole team so far has been so lovely and helpful great service."
• "The staff are very friendly and welcoming, the receptionist made us feel very comfortable."
• "The whole team has been lovely and so helpful every time I’ve been here."
• "The receptionist was professional and showed EXCELLENT customer service."
• "All members of staff are professional, helpful and above all- reassuring."

Cons:

• "The sonographer was very silent and made me and my partner feel so awkward."
• "Overall a really poor experience - they might be OK for basic gender scans and souvenir teddy bears, but for anything else I’d recommend avoiding."
• "Wouldn’t recommend."
• "Wouldn’t come back again, because of him!"
• "The receptionist was so quiet I couldn’t hear a word she was saying and you could tell she didn’t want to be there on a Saturday morning."
• "So sad that the receptionist doesn't wear a mask all day long and puts patients/clients in jeopardy."
• "The receptionist barely said hello when we walked in which wasn’t a great start."

Scan Experience

Pros:

• "The scan room was well organised with a big projector screen and a very comfortable setting with music at the background."
• "We even managed to get a video for £10 you download the app and can watch the whole video."
• "It was absolutely amazing. We got to see what our little one was upto and got some great pictures too."
• "The sonographers take their time to ensure that you get the best possible views and make sure to explain everything in detail."
• "We had a lovely experience in seeing our baby in 4D here."
• "The atmosphere in the scanning room is so relaxing."
• "The facility was clean and lovely."

Cons:

• "Baby facing inward so unable to see facial features at first."
• "It was a bit difficult to see baby’s face especially because he wasn’t really showing himself."
• "Paid a lot of money for a 4D scan and a Teddy with a heartbeat, honestly felt like I was rushed in and out the scan lasted no more than 7 minutes."
• "I had the worse experience here for my first scan."
• "The whole scan felt rushed and the person printing out the photos didn't look like they wanted to be there."
• "No attempt to give us an opportunity to wake her up or get better pics."
• "The waiting room was absolutely freezing."

Value and Recommendations

Pros:

• "Great for early scans, 4D and well-being or you just want to see how your baby is doing because you don’t get that many scan from the NHS."
• "I would highly recommended it for peace of mind."
• "Everyone was warm and friendly and were very quick to provide reassurance that all was well on the reassurance scan I booked."
• "I’m so happy with the experience and would come again, highly recommended."
• "Good covid measures were in place."
• "Amazing experience amazing staff. Helped to rescan a few times and very eager to make sure we had good pictures didn’t give up."
• "The quality of the scan itself and the pictures made it totally worth it."

Cons:

• "Stay away from them!! Honestly this was the worst and the most expensive scan I’ve had so far."
• "The images I received all in all were NOT worth the money I paid."
• "I would suggest that all members of staff should be trained to deal with a scenario like this, after all miscarriage is very common."
• "The word ‘Congratulations’ shouldn’t be delivered with such a somber face, it’s makes you feel you’re at a funeral."
• "After further digging it seems there are essentially 3 different policies in 3 different places on their website."
• "Don’t waste your time with this company, they provide a very poor service for all the money that you pay."
• "Such a waste of money!! Do not go there!! I will write reviews everywhere for your inadequate service so people can stay away from such a thieves!"