"Considering the error was mine, I was so happy with the service I received at the Bristol Depot."
"I spoke to Karen who is I imagine the secretary of this company or for hiring jobs I put it simply I just wanted to do a simple job for some time she was lovely and really helpful."
"LUCKILY I had a wonderful, polite and professional lady called Joanna ring me back (pretty sure she wasn’t even working today so didn’t need to answer her phone) she explained exactly what had happened."
"When I arrived at the Bristol depot my package was actually at the Swindon depot, however the gentleman who was there (3.11.2021) was an absolute STAR, he mentioned that he was quite new to the business yet he sorted it all out for me there and then."
"That one star up there, that's for you Rupesh. You were very helpful."
Cons:
"Checked tracking number said was delivered. Customer service is rubbish staff can hardly speak English."
"Customer service terrible they just read a script and don’t do anything they say they will."
"Friendly Customer Service team who can be reached easily by phone, but are about as much use as concrete windows in their ability to assist you in any useful way."
"Customer service terrible they just read a script and don’t do anything they say they will."
"Helpline staff were blunt, rude and as unhelpful as they come and made no attempt at all to resolve the situation."
"The customer service is embarrassingly terrible packed with false promises, lies and aggression."
"Rubbish customer service, call centre is in Cape town south Africa I spoke to someone called Bridget who was very rude and of no help."
Delivery Accuracy
Pros:
"I was notified by the retailer that my sewing machine was with Yodel at 6.30 a.m. Yodel then notified me it was out for delivery and would arrive before 9 pm. It was delivered around 4.45 by a very cheery and professional driver. Thank you Yodel!"
"Good delivery service. The delivery person was on time and knocked on the door and waited for me to answer. When I answered, they acknowledged my existence. They also arrived when they said they would."
Cons:
"don't deliver to correct address the agent can't or won't contact drivers even minutes after you have told them they haven't delivered to correct destination."
"Emailed to say my parcel had been delivered and it hadn't so rang 3 times and asked what had happened to my parcel with promises of a call back but nothing."
"Parcel number 1 gets stolen. Replacement parcel out for delivery this morning, now says they couldn't locate my house."
"Absolutely terrible customer service, my delivery says it has been attempted 3 days in a row now with the driver 'unable to find my address'."
"They claim to have attempted delivery of my parcel three times but left no evidence."
"CCTV footage shows driver didn't even attempt to deliver, just sat in the car and said 'left card'."
"Parcel went out for delivery, not delivered. No email, no response."
Communication and Tracking
Pros:
"The Yodel employee at the centre was very helpful, apologetic about the delay in opening and found the parcel with no problem."
Cons:
"When I used the online web chat, 3 minutes (YES 3 Minute) Pause between writing back to Samyinama and she closed the chat as 'I hadn't heard from you in a long time!!!'"
"Contacted them in morning which is itself a nightmare."
"Their tracker system is very poor at updating, if the driver even bothers to update it."
"These guys are rubbish, they say my parcel is with a neighbour by e-mail and text, and yet the card says that my parcel has been left in a safe place as specified by the sender."
"Parcel left in unsafe place which has subsequently gone missing."
"Drivers that walk to the door and either leave your parcel on the wettest part of the floor and go or just take a picture of your door and claim they tried to deliver."
"They do not leave any card or notice that item is delivered, they dont deliver the items, they will say it is delivered on their website which is not."