Running Horse Inn Reviews Summary

Service

Pros:

• "Manager was very helpful and was keeping everything moving."
• "The atmosphere was nicely relaxed, we weren't kept waiting at any point but we were not rushed at all."
• "Very friendly. And. Efficient."
• "Food was delicious with prompt service. Social distancing was being observed with staff also wearing face masks."
• "Has a lovely atmosphere and really attentive staff."
• "The lady that served us was friendly and attentive."
• "Service was absolutely wonderful, the ladies serving couldn't have done more for us."

Cons:

• "Could feel the tension between staff members esp the waitresses."
• "The staff were distracted and quite abrupt, not even stopping sometimes to listen to our requests, just shouting at us on their way past."
• "Sat waiting a good 20 minutes for plates to be taken away... an argument broke out amongst staff. Language wasn't appropriate."
• "Service was appalling and very slow and extremely unprofessional."
• "Very slow service, 45 minute wait for food."
• "The service was appalling and let the whole place down."
• "Service was poor at best."

Food Quality

Pros:

• "In fact it was delicious we both had the chicken truffle with fries yum."
• "Food was superb."
• "The food was excellent. They went out of their way to accommodate my wife."
• "Food was delicious with prompt service."
• "The food was delicious!"
• "Food was amazing."
• "Food was absolutely lovely, no complaints from the family at all."

Cons:

• "The chicken and mushroom pie was in concrete not party."
• "The squid dish that two of the other people in our group was chewy."
• "The beef dish that my mum had was again burnt to a crisp and the roast potatoes were inedible."
• "The fish had been cooking for 3 days and the mushy peas were dry and old."
• "Husband had very hard (like concrete) spinach and Stilton Wellington, it was tough as old boots."
• "The food was overcooked and yet very cold."
• "The food arrived and we all had different meals and all of us remarked it was cold and only luke warm at best!!"

Atmosphere

Pros:

• "Hadn't been here for a number of years and was impressed with the relaxed ambience of the whole place which has undergone a facelift since my last visit."
• "Lovely garden too."
• "Has a lovely atmosphere and really attentive staff."
• "Was greeted by amazing staff, beautiful service and nice atmosphere with music."
• "Enjoyed having a catch-up inside the very pleasant interior."
• "There was a nice Christmassy atmosphere."
• "It's a comfortable place, friendly staff and efficient service as well as comfortable easy chairs where we enjoy a coffee and chat by the fire (if its lit)."

Cons:

• "The pub was clean but where we were sat was very cold, you could see the gaps in the doors to the garden."
• "The garden used to be bustling with activity and full of families, it was empty, the childrens play area was taped up worse than a crime scene."
• "We left on our own accord without fulfilling any last order, feeling very let down by what we expected to be a nice experience."
• "The whole experience was awful, awkward and the food was not good! Terrible experience and I won’t be visiting again."
• "The alarm chord in the disabled toilets doesn't reach to the floor and the door doesn't open very far before it gets stuck on the floor. If I had been in my wheelchair I wouldn't have got it into the toilet."
• "Room was very cold, no log fire was lit when we visited."
• "We arrived to a freezing cold pub, other customers were sat there rubbing there hands to get warm."

Value

Pros:

• "On arrival we were presented with a 3 course set menu at a very good price."
• "The standard of food for the price was exceptional; good quality and well presented."
• "Good food, at a good price."
• "Both were served promptly and were, in my opinion, good value for money."
• "Price wise definitely value for money."
• "Food was lovely and reasonably priced."
• "Food is reasonably priced in the current economy."

Cons:

• "Food was overpriced, ie, not great value."
• "Wine by the glass expensive."
• "Not good value for money, and drink very expensive."
• "The food was good but extremely expensive for what we had."
• "Expensive for what we had."
• "Overpriced food, the gammon was awful really small and extremely fatty."
• "Very poor food for price."