The Apple Tree Reviews Summary

Service

Pros:

• "Staff were friendly, and it didn’t take long to be served."
• "Staff were really friendly and helpful."
• "Our drinks came quickly and the starter came soon after."
• "Very happy with the service and food was spot on and delicious."
• "The staff at that point were brilliant calling for help and checking on us whilst waiting for ambulance."
• "Finding a seat was easy and we were welcomed by staff on entry."
• "Quick service."

Cons:

• "The time we waited for food was ridiculous 45-60 minutes with no warning it would take that long."
• "We waited nearly an hour for our food and yet there were only a few tables of people in there when we ordered."
• "Service was appalling. Only 5 of us. Waited 1 hour 20 minute's from ordering food."
• "Also that evening they had a act on, 2 singers, which sounded OK but the act was extremely loud."
• "Absolute joke in this place and not the first time! The service is appalling."
• "The staff were very nice, however we were very disappointed after booking a table at a time they said would suit them, 13:30 then when we arrived we were told there was a 20 min wait for food."
• "Booked a table by the logfire for a special meal. On arrival, no record of any table booking despite my having had email confirmation from 'Katy'."

Food Quality

Pros:

• "Fantastic sunday beef roast and great service from Connor and the team."
• "Food was good."
• "The beer and food were excellent value and most enjoyable."
• "Two thick slices of beef, which was first class, a Yorkshire pudding, again first class."
• "Much better food than we expected to be honest."
• "The food was nice and there was a really big menu to choose from."
• "The food was excellent, really well presented, really tasty."

Cons:

• "The beer was warm and the food is so sub par."
• "Terrible food and customer service."
• "Overall, the food took far too long to come and was mediocre."
• "The food has really gone downhill."
• "Worse I’ve ever had, cold, stale, potatoes sour, vegetables microwaved!"
• "The beer battered mushrooms were mostly water and had been cooked from frozen."
• "The 'specials menu' was overpriced."

Atmosphere

Pros:

• "Met with a lovely open fire on arriving."
• "Was a very pleasant evening with a couple decent real ales on."
• "Just went to The Apple Tree for the first time for lunch. Beautiful warm welcome from the open fire, very nice, cozy atmosphere."
• "The atmosphere is very nice especially when the fire is crackling away."
• "It was a Lovely evening with all my family and the meal was fantastic."
• "The pub is my local and I love it, atmosphere is great and we visit at least once or twice a month for a quiz night."
• "It’s great to be back. Great safety measures in place, feel very safe here."

Cons:

• "Poor atmosphere."
• "Smoking is allowed at the tables which is awful when you are eating out with the family."
• "Children, babies, pushchairs and dogs were all over the place, whereas they were previously only allowed in part of the pub."
• "We booked a table and was sat in the children’s area which was very noisy."
• "The inside of the pub is filthy."
• "However the atmosphere and the staff let's this down hugely."
• "The background music has become foreground music and it was difficult to hear our conversations."

Staff Attitude

Pros:

• "Kindness Professionalism and care."
• "Staff always polite and so welcoming."
• "Very friendly staff members, Abi more than made up for the reduced number of ales on."
• "Friendly staff and crowd."
• "The staff are always polite and always have a bit of a laugh with us."
• "Bar staff were very friendly."
• "The staff here can’t do enough to make our visit here exceptional."

Cons:

• "Seems to be no older staff or management guiding others on their jobs."
• "Staff members are generally nice but if its your unlucky day you will be served by an argumentative one, which can ruin your evening."
• "What lets it down is it's staff. There's hardly any staff to begin with."
• "The lady with black hair was rude in her tone."
• "Been many times and always found it good but will never come back after such a bad experience and rude staff."
• "The staff-members we dealt with were miserable and unhelpful."
• "When female staff on got smiles and good service now mostly men who are rude blunt and miserable."