Address: 52 Filton Rd, Horfield, Bristol BS7 0PB, United Kingdom
Phone: +441179354565
Rating: 4.1
based on 137 reviews.
Customer Service
Pros:
"The staff are really helpful and they answered my questions promptly."
"Staff communicate clearly and and are on top of their emails, as well as providing advice when you ring the Office."
"The staff has been very helpful and friendly."
"Olivia and the other staff were very helpful and courteous at all times."
"The team respond quickly to telephone calls and emails."
"All the staff are warm, friendly and very helpful."
"Everyone I was in correspondence with throughout were very helpful and quick to answer any questions that I had."
Cons:
"Avoid at all costs. A disgrace to letting agents, and my worst experience in years of renting."
"This letting agent are unprofessional and are prepared to break the law for business."
"Poor communication in my seven year stay was a frequent occurrence, and trying to get any maintenance issues resolved usually ended up being a battle."
"On several occasions our emails to the agency had been ignored completely."
"They have been rude, unhelpful and want to fully blame us and make us feel stupid and incompetent."
"Horrible communication with tenants, rude people and generally awful experiences renting with this company."
"Terrible communication, clear lack of care for clients and shameless money grabbing with extortionate charges on deposit for any 'reasons' they can find."
Property Management
Pros:
"During the management they have been responsive, advising of works required to keep my property in a good condition and keeping my tenant happy."
"Great service from start to finish."
"Such a great service received when letting out our property. A great team who have always gone above and beyond to help us."
"The Property Outlet have been managing my rental property for the past 6 years. In all this time - it has never been vacant for more than a few weeks."
"Property Outlet also works with contractors whom I can always rely on even during emergencies."
"They also have great communication with the landlord, which makes everything better and clearer."
"The Property Outlet has been my preferred letting agent for ages and I highly recommended them."
Cons:
"After a considerable number of years with TPO as our management agent, the significant decline in service and conduct of staff has resulted in us moving on elsewhere."
"They ignore large household problems like black mould and damp and then try to blame it on you at the end of your tenancy."
"This failure to make the bathroom watertight also resulted in a black mould appearing in the kitchen below."
"They charge you for professional cleaning no matter what when your tenancy is up, they do intrusive inspections constantly."
"They seem to have no respect for tenants or basic housing law, they will serve you with illegitimate 'Section 21's and court orders to intimidate you."
"Property Outlet? More like out-take. For 9 months I needed to deal with their lies, excuses and games- never mind their poor organisation."
"Guaranteed to steal your deposit at the end of tenancy."
Rental Experience
Pros:
"After a year with them they have been the best estate agent out of the 5 I have had."
"The agent in charge was very kind and prone to offer prompt support in case of problems."
"The whole processing of renting through them has been stress free and easy."
"We had a very pleasant experience with the property outlet."
"Amazing experience letting a room in a house share. Was able to get everything done super quickly thanks to the team and they are even open on Saturdays which is really handy."
"Really happy so far with The Property Outlet, they’ve been really quick to respond and really helpful with any questions we’ve had."
"The process was hassle-free and smooth."
Cons:
"This is the worst letting agency I have ever dealt with."
"Overall a very poor experience and will definitely not be going with this estate agents and if I can stop anyone else going it’d be the only positive I’d take away."
"Our house is infested with flies and rats and we are clean young people who take pride in our house."
"If you rent from them they will enter your property without permission with no regard to your rights or the law."
"Wouldn't recommend this place to my worst enemy. Rude, unprofessional and money-grabbing throughout."
"Stay away from this estate agency. Liars and don’t actually care after you’ve paid what you need to."
"In any case it was a horrible experience overall, do yourself a favour and go with an agency that care about their tenants."
Professionalism and Support
Pros:
"Right from the viewing phase through to the documentation stage, the Property Outlet staff were professional and at the same time humane."
"Great experience due to great customer service from Olivia and Beth."
"TPO team was friendly and supportive throughout the process."
"We were very impressed with the help and support given to us when we recently rented out a property through The Property Outlet."
"I have been letting properties through Property Outlet for more than a decade. The professional team, Carl, Olivia and Ashton have always found suitable tenants."
"Thank you to the team at The Property Outlet for the professionalism you have demonstrated over the years."
"The Property Outlet were professional throughout the letting process. They responded quickly to queries and were always contactable when I had any questions."
Cons:
"Sarcastic owner who seems to think that by saying words like 'efficient' she can gloss over their gross incompetence."
"Even the manager was unprofessional and tries falsely claiming whatever they can to take your money."
"Their fees are outrageously high. £180 for an agency fee seems average but slap on the £80 hidden guarantor fee and suddenly its £260 per person."
"If you are considering TPO, I would strongly encourage you to consider other options...we would never recommend them as a landlord or tenant."
"Terrible customer service, cancelled a viewing 30 minutes before, even though it had been booked 4 days in advance."
"Cancelled viewing with less than 1 hours notice."
"They even agreed to public viewings of my flat without receiving confirmation from me... in the middle of a work day."