The Hanging Gate Reviews Summary

Food Quality

Pros:

• "The food is absolutely amazing. Definitely great value for money."
• "Amazing food, cooked perfectly."
• "The food was fantastic and we had a lovely relaxing afternoon."
• "The food was absolutely amazing and the cocktails were sublime."
• "The food was delicious and plentiful."
• "Food is excellent with both normal and smaller portions for those with small appetites."
• "The food was without fault.. Nothing was too much trouble."

Cons:

• "Food quality / presentation below expectation."
• "The meat in the pie must be the cheapest quality meat available."
• "Food was poor, husband ordered chicken schnitzel & it was very overcooked, very difficult to cut into."
• "Today the food was awful."
• "The food was disgusting, everyone complained about the food."
• "One steak was tough and had to leave most part of it, the other, which was ordered medium rare came out black on the outside, but red (cooked blue) on the inside."
• "Unfortunately the food we ordered was either missing 40% of the listed ingredients, was old stock or in my case mouldy."

Service

Pros:

• "The staff cannot do enough for you and they are so friendly and accommodating."
• "The service from the two ladies serving us was first class as was the food."
• "Service from both Harry and Selina who ensured everything was taken care of to a high standard."
• "The staff were attentive (but not overly so), informative on the menu, very friendly and well presented."
• "The service was friendly, polite and professional."
• "Service was good and attentive even with an almost full dining room."
• "Excellent service from Rosie, very prompt and very efficient."

Cons:

• "The service is... below expectation."
• "Called today shortly after 12pm with no one in the place asked bar staff for a table for 2 and was asked if we had booked when I answered no the staff looked towards a lady on a laptop and without even looking up shook her head and the staff said no sorry."
• "Service was VERY slow, due I'm sure to staff shortages."
• "Bar service poor had to ask for a jug off water with our meal, have snack before you eat as they give you child portions!!!"
• "When paying the bill, no interaction from staff, about how the meal was etc."
• "Had to wait nearly 50 minutes for food to arrive ! 5 of the 9 meals were wrong but when queried the waiter argued."
• "The manager didn’t deal with it very well. She came across abrupt and a bit rude."

Ambience and Setting

Pros:

• "Love the place and the ambience."
• "Lovely traditional pub setting with three glorious log fires."
• "Lovely atmosphere made better with an open fire."
• "Fantastic place great selection of beers etc and surrounding countryside views are amazing in the summer sun."
• "Lovely old world pub with open fires in huge cast iron baskets, candles on the tables and in the windows."
• "Very cosy in places."
• "Couldn't ask for a more picturesque setting."

Cons:

• "The fire door was left open by the toilets and although I was right behind my toddler he turned out of the door and nearly got on to the fast road which was only a few steps away before I could reach him."
• "It was nice that it was quiet but in the corner were we sat there were a lot of midget small flying insects."
• "It did not inspire confidence to see notices in the toilets and elsewhere advertising for a chef and other staff."
• "We were instantly hit by a strange and nasty doggy aroma, which was rather off putting."
• "There is a distinct lack of leadership and staff like rabbits in headlights."
• "A big let down for me is the service, no thought of the staff who were definitely trying, but we get sat down then both times were sat for a while with not even being offered a drink."
• "We all enjoyed it and the staff were friendly and helpful."