Marugame Udon / 丸亀製麺 Brent Cross Reviews Summary

Food Quality

Pros:

• "Great fresh food made in front of you in seconds."
• "The Katsu curry is up there with the best."
• "The noodles are fresh and so tasty."
• "The udon and tempura dishes showcased their culinary expertise."
• "The food is authentic Japanese food, and is always cooked to perfection."
• "The Udon is absolutely delicious and freshly made."
• "Perfect food for cold and rainy weather. Ordered the chicken katsu curry udon and it was really nice."
• "The food was splendid. I ordered a katsu curry chicken udon noodles and my taste buds have never been more blessed."
• "Authentic udon noodle in London is hard to find. Marugame's food is rightly priced and tempura is fried to the best state."

Cons:

• "Took my food home where I discovered I’ve been served completely raw chicken in my katsu curry."
• "The rice was very very overcooked. Was basically just mush, had consistency of rice pudding or baby food."
• "I ordered a large chicken teriyaki and it was pretty much a bowl of tasteless rice with a very small amount of chicken."
• "Yaki Udon was too salty. Katsu curry was ok but not as good as some other places."
• "The tempura turned out to be stone cold which even the hot tempura dip was unable to revive."
• "The chicken katsu curry. The rice portion size is too large for the amount of curry sauce given."
• "The food was absolutely terrible. Do not go there unless you have a strong stomach."

Service and Staff

Pros:

• "We were amazed by how friendly and professional all the staff are."
• "The manager “Ray” is leading the place and maintains a good atmosphere for the customers."
• "The atmosphere was lovely. I ordered the Chicken Katsu curry with noodles and it was delicious. The service was very fast too!"
• "The staff are always friendly and helpful - going above and beyond to assist us."
• "Fantastic experience. Been coming to the restaurant since it opened, I absolutely adore the food and the very friendly staff."

Cons:

• "A lot of the eating utensils were visibly dirty with crusted pieces of rice and other food still stuck to them."
• "The staff member we told, seem to not care one bit."
• "Getting served was also very confusing, there's a long counter but the staff were either busy doing something else, or just talking amongst themselves."
• "The manager was generous enough to change it for me and also gave complementary sides which were delicious."
• "Staff were nice enough, but didn't seem entirely sure what was going on. Maybe they were new or it was the end of a long shift?"

Ambiance and Environment

Pros:

• "Environment itself is modern and clean."
• "The seating area was well looked after and very inviting especially if you come as a small group."
• "Friendly service and pleasant atmosphere, great for both dates and family meals."
• "Great staff, very attentive. Straightforward menu, really enjoyed the tempura options. Clean, calm and well proportioned seating options."
• "A nice simple alternative to Wagamamas. Look forward to trying more of the menu!"

Cons:

• "We went in and I had the chicken thigh teriyaki dish and my partner ordered a chicken katsu with noodles. My rice was undercooked so it was hard."
• "All I kept thinking about was staff shouting, spitting on the food each time, is this really necessary?"
• "The young gentleman I think his name is Juna who welcomed us and explained how it works was amazing perfect front of house personality. He was all over looking after the customer."

Value for Money

Pros:

• "They have a refillable soft drink option and Japanese drinks to choose from, unlimited soft serve ice cream and a selection of desserts."
• "Superb japanese Udon. Kinchi udon chicken excellent. Prices Value for money."
• "Just perfect! I was looking for such tasty noodles for a long time now. You have a choice of chicken, pork, and beef. Sides are also available, although slightly pricey I would say."
• "Worker chanka was super helpful and talked through the different options clearly so it was easy to order. Chicken teriyaki was delicious."

Cons:

• "I wanted to try the Karaage Chicken but at £2 for a piece about the size of a 50p coin it seemed a bit pricey."
• "Paid £35 for me and my girlfriend and we both looked at each other in disappointment when we were served."
• "The worse meal was Tempura, it was overpriced and cold."
• "The tempura was so oily and very overpriced. The food was ok, but my main thing is that from the poor hygiene, I've now become very sick."