MASQ London Restaurant and Bar Reviews Summary

Ambiance

Pros:

• "The ambiance was to die for."
• "Masq is beautiful from the decor to ambience."
• "A truly cosmopolitan African experience. Interesting decor, tasty food, chill ambience, great vibes."
• "Beautiful beautiful decor, fun music, good food and drinks!"
• "A Wonderful location, good access to local transport, great venue with a beautiful atmosphere."
• "The ambiance is really nice."

Cons:

• "We waited to be seated then walked to a table when we realized the bartender was by herself and acting as the server for the tables."
• "It was very chaotic and uncomfortable for everyone."

Service

Pros:

• "Staff very polite, especially Natalie."
• "The exceptional customer service at Masq London made my dining experience truly remarkable."
• "Had a great time and good hospitality."
• "The staff was very welcoming, especially the light-skinned lady."
• "They have a whole downstairs area and yet when I asked if we could dine down there, I was greeted with: 'That isn't what you paid for.'"

Cons:

• "Unfortunately, there wasn’t good communication between staff."
• "Food service a bit slow."
• "The service not only ruined my experience, it also ruined multiple celebrations."
• "Service was really mediocre. Waiter carried drinks incorrectly, causing them to spill."
• "The frustration to express my extreme disappointment regarding the recent private dinner."
• "The customer service was diabolical causing the experience to be very poor."

Food Quality

Pros:

• "Food - right amount of deliciousness."
• "The grill fish was the only good part of the night."
• "Food we had was nice, the platter with lamb."
• "The delightful flavors of each dish were complemented by the warm and attentive hospitality."
• "The squid was good but standard. The prawns were delicious with a really unique sauce."
• "I thoroughly enjoyed the exquisite cuisine at Masq London."

Cons:

• "The food could have been more flavoursome."
• "The menu was slightly confused... But each dish should be fusion to be a fusion restaurant."
• "Food - Many of us were left waiting over 1 hour and 20 minutes for our food."
• "The food was disgusting, cold and they scammed us."
• "The food wasn’t nice at all, the jollof rice tasted like the bottom of the pot was burnt."
• "Really poor and underwhelming experience... the food (some cold, and on the whole overcooked)."

Value for Money

Pros:

• "The delightful flavors of each dish were complemented by the warm and attentive hospitality."
• "Masq should extend the closing time."

Cons:

• "Service charge was crazy expensive, cocktails were all made wrong."
• "Drinks a bit pricey."
• "Food and drinks were substandard, not worth the money we paid."