The Guitar Engineer Reviews Summary

Quality of Service

Pros:

• "It's a high quality job and guitar plays just great now - chords actually sound in tune all over the neck for the first time in years!"
• "The Guitar Engineer - Daniel, did a great job repairing a crack in my acoustic guitar."
• "Dan did an amazing job with an excellent setup which has left my guitar so much more playable."
• "He installed new frets and a new nut and the workmanship is second to none."
• "The work was done exceptionally well and the guitar plays better than it ever has in the past."
• "The service has also been performed to a high standard, all the guitars now play very comfortably and the action has been set exceptionally well."
• "The quality of his work is outstanding and extremely professional and the guitar plays wonderfully since his work was completed."

Cons:

• "He's straight with you. He tells you what can be done and what can't."

Customer Service

Pros:

• "Dan is really helpful and the process was very smooth and I would not hesitate to take guitars in for any repairs in future."
• "Dan is very personable and the process was easy."
• "Dan was very friendly, knowledgeable and helpful."
• "Dan was so helpful throughout the entire process, only recommending what really needed to be done."
• "Dan is a friendly guy and he takes the time to talk you through the work and how it will affect your guitar."
• "Dan was professional, personable and knowledgeable and always consulted me before carrying out any work."
• "He explains everything clearly too so don’t worry if like me you do not have an understanding of the technicalities involved!"

Cons:

• No negative comments reported.

Value for Money

Pros:

• "The work quoted was priced reasonably and completed in a very quick timeframe."
• "Great range of high quality services offered at a really reasonable price."
• "Daniel was also good enough to check over a malfunctioning Fishman pickup in another of my guitars - and fix it for an extremely reasonable fee."
• "All for a very reasonable price."
• "Dan provided an excellent 'next day' service at reasonable cost and took the time to explain to me what he'd done."
• "The work was done quickly and was reasonably priced."
• "Highly recommended. Dealing with Dan was swift, painless and very affordable."

Cons:

• No negative comments reported.

Professionalism

Pros:

• "Dan is quite simply excellent at what he does, works to a very high standard and a really nice guy to talk to, with a great knowledge of his craft and instrument."
• "Dan clearly is very skilled at what he does; my 17 year old guitar sounds so fresh and feels so nice to play once again."
• "Dan’s a great guy, friendly, personable and with a wealth of experience playing in bands himself, so he completely understands what’s required to turn an average guitar into something special."
• "Dan is a first class craftsman, will definitely be using again."
• "Dan clearly knows his business and is very knowledgeable and friendly."
• "There's no doubt that he is an expert in his field."
• "Dan is very professional and approachable and his luthier skills are top notch and very reasonable."

Cons:

• No negative comments reported.

Communication

Pros:

• "Super easy to arrange pick up + drop off, keeps you updated and lets you know what options are available."
• "He has a very efficient system for communicating with clients and was a pleasure to deal with."
• "Excellent communication and organisation throughout the whole process, I felt that my guitar was in very safe hands."
• "Dan constantly kept me up to date whether via email or a phone call to talk me through his thoughts on what I was after and my options."
• "He'll explain everything with care, attention and without patronising you."
• "He is very talented and knowledgeable and I would highly recommend him."
• "He kept in regular contact and did the job within a couple of working days."

Cons:

• No negative comments reported.

Turnaround Time

Pros:

• "Really quick turnaround time too."
• "Dan provided an excellent 'next day' service at reasonable cost and took the time to explain to me what he'd done."
• "Service was flawless, turnaround time better than promised and the whole experience exceeded my expectations."
• "Dropped off my Bass with Dan on Tuesday and it was back in my hands by the friday!"
• "He kept in regular contact and did the job within a couple of working days."

Cons:

• No negative comments reported.

Overall Satisfaction

Pros:

• "Would certainly recommend his service to others, and will use him again."
• "Highly Recommended."
• "Highly recommend and will be using him again."
• "Would totally recommend The Guitar Engineer."
• "I wouldn't hesitate to recommend Dan 100%."
• "This guy is a genius!"
• "A great experience with a first-rate guitar technician."

Cons:

• No negative comments reported.