Brown and Merry Estate Agents Tring Reviews Summary

Professionalism and Support

Pros:

• "I can’t say enough good things about how professional and kind everyone was."
• "Jamie advised us on the sale in a difficult market and found buyers very quickly."
• "As a first time buyer I found the team to be really helpful."
• "They were professional, knowledgeable, and always available to answer my questions."
• "My contact throughout the process was Emily who showed nothing but the best professionalism and transparency throughout."
• "We found having Tom with the sales team and Gemma heading mortgage services being under one roof very helpful."
• "Gemma was professional and patiently explored, and explained the various options."
• "Charlotte and Yvonne at the Tring branch of B&M have supported me through the purchase of a house."

Cons:

• "I do not believe for one second that these guys are transparent."
• "Sadly the person who showed us round the property was new to the company and had no information to share about the property."
• "Initial contact with the office staff gave us the impression that we weren't considered to be serious buyers."
• "Awful as a letting service, if you want to rent a property."

Communication and Responsiveness

Pros:

• "Also want to give a big thank you to Jamie who immediately got back to me with phone calls and follow up emails."
• "Jamie has been instrumental in making this happen for us."
• "Ellie McKeown has been incredible from start to finish helping us find a property to rent in Tring."
• "She went above and beyond with communication and assistance."
• "Ellie was absolutely fantastic from start to finish of my rental process."
• "Gemma ensured we got the best mortgage for us at a tricky time in the housing market."
• "Yvonne, who coordinated the purchase very professionally, kept us up to date at each stage."
• "Jamie Dyson was also a very impressive member of staff too like Charlotte."

Cons:

• "Initially I had to do a lot of chasing to get our house purchase completed before christmas."
• "Rented a flat which had mould in the fridge, cat hair in the oven and broken heating."
• "Barely a month before Christmas and in the middle of a pandemic, my outgoing tenants left my rental flat."

Efficiency and Effectiveness

Pros:

• "Jamie never gave up - he kept in touch regularly to understand our situation."
• "Great service, thank you Emily for your support."
• "An excellent estate agent. Thank you Ellie!"
• "We’ve just exchanged on a house in Tring being sold by Brown & Merry and it was a pleasure to deal with the team there."
• "Charlotte Perry is an outstanding member of Brown & Merry in Tring."
• "The whole Brown and Merry Team have been exceptional for us."
• "Marcus and Charlotte were outstanding from the get go."
• "They worked their magic to organise 9 viewings over a weekend with only 2 days notice."

Cons:

• "They’ll take a deposit and not help you to find a property."
• "Had a fantastic experience dealing with Emily. She made the whole process easy for me."
• "Many thanks to Emily and Jo at Brown & Merry, Tring, for all their help: first, in finding such an outstanding home for me at relatively short notice."