Abney Funeral Services Reviews Summary

Professionalism

Pros:

• "Abney were consummate professionals throughout the entire process and made everything easy."
• "The professionalism of Daniel and his team was amazing and played a big part in Mum's funeral going so smoothly."
• "Their professionalism, attention to every little detail, tenderness towards all the family throughout our engagement and the TOTAL RESPECT and DIGNITY offered to my deceased father-in-law were simply put outstanding."
• "I was the photographer of a funeral service. Very professional, friendly, and accommodating."

Cons:

• "Unfortunately a bad experience all round with no sympathy or attempt to take accountability for their mistakes. Bad communication, logistics and organisation."

Compassion and Empathy

Pros:

• "Daniel and his compassionate team were truly amazing; their empathy and care left a lasting impression on us."
• "The staff are welcoming and took care of everything."
• "Professional, caring, and thoughtful! Those words describe the staff at Abney Funeral Services."
• "Daniel, a very humble, peaceful, compassionate, kind, caring, God-fearing man who was able to reassure us that all is well which helped us tremendously."

Cons:

• No specific cons mentioned about compassion and empathy.

Cultural Sensitivity

Pros:

• "As Ghanaians, we were deeply touched by the cultural sensitivity they demonstrated."
• "They were supportive from beginning to end, and we knew our grandmother was in amazing care. Communication over the phone was great."

Cons:

• No specific cons mentioned about cultural sensitivity.

Service Quality

Pros:

• "Abney Funeral Services displayed unwavering dependability and provided impeccable customer service."
• "The whole operation was smooth and so well organised."
• "They exceeded all my expectations, and I will definitely recommend Abney Funeral Services."
• "Abney Funeral Services are simply exceptional."

Cons:

• No specific cons mentioned about service quality.

Attention to Detail

Pros:

• "A tribute to Daniel and ALL his team at Abney Funeral Directors, Stoke Newington, for their professionalism, attention to every little detail."
• "You guided us through a highly emotional day, with respect, empathy and kindness."

Cons:

• No specific cons mentioned about attention to detail.