The White Hart Reviews Summary

Customer Service

Pros:

• "Service was friendly enough and our feedback was graciously registered."
• "Thank you to Danny for looking after us, we had a lot of laughs with him!"
• "The exceptional service at The White Hart Pub truly sets it apart."
• "Our waitress was the best! Cleared the table of unwanted glasses, cutlery etc. fast and friendly brilliant."
• "Service was great especially Amy, she was brilliant."
• "The staff could not have been more helpful and the food was absolutely delicious and well priced."
• "Very responsive on e mail and the phone."

Cons:

• "Well another 4 emails later I've still heard nothing and I'm still out of pocket. Extremely disappointed in the poor customer service."
• "Poor service. We waited and waited and eventually went to find the waitress."
• "The service was very very slow, to the point that we had to keep getting up to request our table clearing and going to the bar to get drinks."
• "Service OK but attention to detail by waitress staff lacking."
• "We then waited over 20 minutes for our waiter to take a drinks order, by the time they arrived we’d been sat waiting around 45 minutes."
• "Overall staff appeared tired and overworked and not interested any more."
• "Extremely slow sporadic service - left waiting for over an hour."

Food Quality

Pros:

• "The food is 10/10!"
• "Every single time the food is always 10/10 and the price is very good for the quality and portions that you get."
• "The food was very good and came out fairly quickly after eventually ordering."
• "We had the trio of roasts which was just exceptional. Generous portions, delicious rich flavours, high quality ingredients and great value."
• "The food was fantastic, service, well the staff were on the ball and brought the food out, hot and very, very edible, so tasty and decent plate of great food."
• "The food is outstanding."
• "The food was absolutely delicious. My wife had the crab linguini and i had the pork belly with scallops. All perfectly cooked and extremely tasty."

Cons:

• "The mixed Sunday roast is a bit tight though. 3 tatties (which were hard as old boots), tiny portions of lamb and beef and not much veg."
• "Mine half a chicken very dry not a lot of taste the fries burnt and more bits than fries."
• "The presentation of the food was poor, sloped onto the plate so it resembled a muddy hill."
• "The sourdough bread that came with it was a very small portion - only a few pieces each which was not nearly enough."
• "The food was overpriced and really quite average."
• "The food was terrible pork belly was mostly fat, chicken burger was over cooked with a very small amount of chicken, fish and chips was always good but all batter and not much fish."
• "The food tonight was below what we had on the other two occasions."

Ambience and Facilities

Pros:

• "Fabulous traditional feeling pub, beautiful garden, lovely food and a great atmosphere."
• "It has a large beer garden with very friendly staff."
• "The pub overall was beautiful."
• "The decor inside is divine with great ambience."
• "Pub itself is gorgeous inside, spacious and great oak dining tables, lighting is very warm and cosy."
• "Lovely pub. Great food and atmosphere."
• "Lovely old pub with good atmosphere."

Cons:

• "Very disappointed in the ambience, allow dogs."
• "The chairs in the bar have seen better days and could do with a bit of a spruce up."
• "Torn covers on seats."
• "Inside it looks tired and some of the furniture definitely seen better days."
• "The White Hart is in need of a face lift. The outside is shabby. Rotten wood in window frames with paint peeling off."
• "The tables and window seating areas are down at heal and in need of a God spring clean or preferably a refurbishment."
• "Used the toilets my goodness me what a state the staircase and landing are needs a good clean at least."

Value for Money

Pros:

• "Great value."
• "The food, service, hygiene and ambience are great and staff are friendly."
• "The quality of the meals is exceptional having had a few on various visits lol."

Cons:

• "And what we had was quite pricey for the quality. Won't be going there again."
• "For over £50 per head just not good enough shan't be returning."
• "I honestly can't believe the cheek of this place to charge almost £18 for this aberration."
• "Prices, for what you actually get served up, are far too high, & quality of food is poor."
• "Food prices were a little high, for 1 alcohol drink/roast/dessert it was £40."
• "It's therefore a great shame to let themselves down by crooked and dodgy car park tactics!"
• "The brownie..they take the word mini quite literally..it was pretty much 2 tea spoonfuls with a blob of ice cream."